Reviews for Honest Solitaire

Reviews

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• Dan Sent on 12/04/2024
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  Ordered something in stock. Got in 8 days

  Not sure about their past issues, I was sure to order something in stock, not custom designed. I got the Ami ring in oval, yellow metal and I got it in 8 days (I live in Ontario, they shipped from Calgary it looks like).
  
  Ring is beautiful, well made, stone is clear, local store checked it out and said everything is up to par. Would recommend on my personal experience.

  Not sure about their past issues, I was sure to order something in stock, not custom designed. I got the Ami ring in oval, yellow metal and I got it in 8 days (I live in Ontario, they shipped from Calgary it looks like).
  
  Ring is beautiful, well made, stone is clear, local store checked it out and said everything is up to par. Would recommend on my personal experience.
• Jay N. Sent on 11/03/2024
  5 out of 5 rating

  5.0
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    5.0
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    5.0 out of 5 rating
    5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  Gorgeous ring!

  My fiancée told me that he was looking to support a local company but he read some of the reviews from Honest Solitaire and was leery about some of the negative comments. Mind you there were plenty of positive comments too. He took a look at their Instagram photos and they had some great photos. Their website was so easy to use and ordering a custom ring for me was so easy and my fiancée got such an amazing deal too. I LOVE LOVE my simple gold band with a gorgeous brilliant cut. It shines so "Bright like a diamond". Overall we are so happy with the end result and highly recommend this company. Hey, things happen and sometimes things fall through the cracks, we can only try to make everyone happy, ALL THE TIME! We had an amazing experience with Honest Solitaire, highly recommend!

  My fiancée told me that he was looking to support a local company but he read some of the reviews from Honest Solitaire and was leery about some of the negative comments. Mind you there were plenty of positive comments too. He took a look at their Instagram photos and they had some great photos. Their website was so easy to use and ordering a custom ring for me was so easy and my fiancée got such an amazing deal too. I LOVE LOVE my simple gold band with a gorgeous brilliant cut. It shines so "Bright like a diamond". Overall we are so happy with the end result and highly recommend this company. Hey, things happen and sometimes things fall through the cracks, we can only try to make everyone happy, ALL THE TIME! We had an amazing experience with Honest Solitaire, highly recommend!
• Tho N. Sent on 06/03/2024
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Absolutely amazing experience

  Thank you so much Honest Solitaire!!! I had a vision in my mind of what I wanted my ring to look like but I couldn’t find anything that was right. My friend referred me to the Honest Solitaire and I am forever grateful. They were patient and super friendly and help me create exactly what I wanted. Now I get to show off my one of a kind forever and I couldn’t be happier.

  Thank you so much Honest Solitaire!!! I had a vision in my mind of what I wanted my ring to look like but I couldn’t find anything that was right. My friend referred me to the Honest Solitaire and I am forever grateful. They were patient and super friendly and help me create exactly what I wanted. Now I get to show off my one of a kind forever and I couldn’t be happier.
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• Zek E. Sent on 05/03/2024
  4.6 out of 5 rating

  4.6
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    5.0
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    3.0 out of 5 rating
    3.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  Got my rings - worth the wait

  Sad to see some of the other stories here. The owner politely asked me for a review after I received my rings so here it is.
  
  They explained to me the issues they had at the end of 2022 and most of 2023. I understand. They are a small local business. To be honest the first time I ordered they were in a tiny office they rented part time. I was happy to see them grow into a bigger office and eventually a store (where I ordered wedding bands in 2023, yes very late delivery). Overall though, they provided me with loaner bands when mine were late. This was great. My first purchase in 2019 went very smoothly and I received an amazing pear ring for my wife. All my final products are great and I’ve had no issues. I still recommend this small business and hope to see them on their feet again.

  Sad to see some of the other stories here. The owner politely asked me for a review after I received my rings so here it is.
  
  They explained to me the issues they had at the end of 2022 and most of 2023. I understand. They are a small local business. To be honest the first time I ordered they were in a tiny office they rented part time. I was happy to see them grow into a bigger office and eventually a store (where I ordered wedding bands in 2023, yes very late delivery). Overall though, they provided me with loaner bands when mine were late. This was great. My first purchase in 2019 went very smoothly and I received an amazing pear ring for my wife. All my final products are great and I’ve had no issues. I still recommend this small business and hope to see them on their feet again.
• Cody Sent on 12/01/2024
  1 out of 5 rating

  1.0
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    1.0
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    1.0
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  Never ever use this business

  This business basically took our money from us and is reported to the BBB. No longer in business I believe. Avoid avoid avoid

  This business basically took our money from us and is reported to the BBB. No longer in business I believe. Avoid avoid avoid
• Kara M. Sent on 19/09/2023
  1 out of 5 rating

  1.0
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    1.0
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    1.0
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    1.0 out of 5 rating
    1.0

  Did not recieve ring ordered 9 months before wedding

  NEVER GOT MY RING!
  if wedding planning isn't stressful enough but ordering my wedding band from here made my stress and anxiety 100 times worse. I ordered my custom ring back in December and had to buy a wedding band from elsewhere as I did not get it in August! There was minimal communication and I had to reach out about 10 times through phone, email and messaging to get any answers, I was always told a "couple of weeks" every time and once that passed I was told another timeline if I could even get a hold of them. I found them very defensive and always blaming something (ie was on vacation, production delays, low staffing etc..), it was suppose to be done within 5 weeks but 9 months later and nothing... My fiancé ordered my engagement ring from here so I thought everything would go smoothly but now I would never recommend this business to anyone. I highly suggest looking at different places to order your rings from. I love to support local but ordering from here just caused more problems, there are other small business you can order from that are 100 times better.

  NEVER GOT MY RING!
  if wedding planning isn't stressful enough but ordering my wedding band from here made my stress and anxiety 100 times worse. I ordered my custom ring back in December and had to buy a wedding band from elsewhere as I did not get it in August! There was minimal communication and I had to reach out about 10 times through phone, email and messaging to get any answers, I was always told a "couple of weeks" every time and once that passed I was told another timeline if I could even get a hold of them. I found them very defensive and always blaming something (ie was on vacation, production delays, low staffing etc..), it was suppose to be done within 5 weeks but 9 months later and nothing... My fiancé ordered my engagement ring from here so I thought everything would go smoothly but now I would never recommend this business to anyone. I highly suggest looking at different places to order your rings from. I love to support local but ordering from here just caused more problems, there are other small business you can order from that are 100 times better.
• Jane Sent on 23/06/2023
  1 out of 5 rating

  1.0
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    1.0
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    1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0

  They do not communicate

  I am highly suspicious of the 4 and 5 star ratings on here.
  
  Don't put yourself through the stress. They do not respond to phonecards or emails. When they do they are unprofessional

  I am highly suspicious of the 4 and 5 star ratings on here.
  
  Don't put yourself through the stress. They do not respond to phonecards or emails. When they do they are unprofessional
• Taylor R. Sent on 21/06/2023
  1.2 out of 5 rating

  1.2
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    2.0 out of 5 rating
    2.0
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    1.0 out of 5 rating
    1.0

  Not Honest at All

  TLDR: Don’t waste your money or time here.
  
  After purchasing a simple wedding band in August, over the next 9 months I experienced horrible customer service, outright lies about the status of my ring and timeline of delivery, and weeks without information or responses to my calls, emails and messages. When I was able to reach staff (who were extremely unprofessional) excuses for delays in my ring arriving included goldsmith issues (multiple times), Honest Solitaire needing to send BACK the ring as they messed up sizing for one of their orders, and at times simply an “I have no idea what’s happening I’ll ask the owner to call you.” I never received a single call or email from the owner. When my ring ultimately did arrive (not in time for my wedding and after weeks and weeks of almost daily calls begging for updates) it was in extremely poor condition- resizing was clearly incomplete as the yellow gold was showing on my white gold ring. No rhodium plating or smoothing and polishing was done and the ring wasn’t even ROUND. To top it off, Honest Solitaire had promised to send a pair of earrings with the ring as a “show of good faith” for my patience throughout the process…no surprise the earrings never came either.
  
  Weddings are supposed to be joyful and exciting times celebrating love and the experience I received from Honest Solitaire was nothing but stress, frustration and ultimately extreme disappointment.

  TLDR: Don’t waste your money or time here.
  
  After purchasing a simple wedding band in August, over the next 9 months I experienced horrible customer service, outright lies about the status of my ring and timeline of delivery, and weeks without information or responses to my calls, emails and messages. When I was able to reach staff (who were extremely unprofessional) excuses for delays in my ring arriving included goldsmith issues (multiple times), Honest Solitaire needing to send BACK the ring as they messed up sizing for one of their orders, and at times simply an “I have no idea what’s happening I’ll ask the owner to call you.” I never received a single call or email from the owner. When my ring ultimately did arrive (not in time for my wedding and after weeks and weeks of almost daily calls begging for updates) it was in extremely poor condition- resizing was clearly incomplete as the yellow gold was showing on my white gold ring. No rhodium plating or smoothing and polishing was done and the ring wasn’t even ROUND. To top it off, Honest Solitaire had promised to send a pair of earrings with the ring as a “show of good faith” for my patience throughout the process…no surprise the earrings never came either.
  
  Weddings are supposed to be joyful and exciting times celebrating love and the experience I received from Honest Solitaire was nothing but stress, frustration and ultimately extreme disappointment.
• Katrina M. Sent on 18/03/2023
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  Was worried - But exceeded my expectations!

  I was a little trepidations at first when I read the reviews. But my experience was incredible. Lovely staff, product is great quality, and the owner was so knowledgeable and kind. I look forward to coming back for more pieces on my wish list.

  I was a little trepidations at first when I read the reviews. But my experience was incredible. Lovely staff, product is great quality, and the owner was so knowledgeable and kind. I look forward to coming back for more pieces on my wish list.
• Kennedy R. Sent on 15/03/2023
  1 out of 5 rating

  1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
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    1.0 out of 5 rating
    1.0

  Heartbreaking Engagement

  Do not buy a ring from this company! I am writing this review on behalf of a friend of mine who had an UNBELIEVABLE experience with this company. My friend is very passionate about supporting local businesses and when she heard of this company she expressed her interest in it to her now finacé. He custom designed the ring but was never emailed a confirmation or final draft of what it would look like, even though he was supposed to receive this to give final confirmation. He was told the ring would be ready after 3-6 weeks following his confirmation. After 6 weeks there was still no word. At this point, my friend had been proposed to regardless of the ring. She called the store to inquire about the ring and was met with an incredibly rude response by their owner about their no-contact policy and that the ring would actually be ready after 16 weeks. Then in December. they went info the store. They dealt with the two young ladies at the store and they were lovely and polite, but incredibly unaware of their business policies. They had shared that they were experiencing delays and that it should arrive 12 weeks after being ordered (again a different number from the past two communications) and they could offer a loaner ring in the meantime. This seemed reasonable enough, and when asked about if there would be a cost to the ring, the girls were unsure and actually had to call the owner. They were told there would be no cost to the loaner ring, but just simply a damage fee to pay if the ring came back damaged or was lost. Since this meeting, my friends have received multiple emails requesting payement for this loaner ring. Then in January, they were told the ring was shipped and would be arriving shortly. Weeks later they were told the ring had arrived, but the owner was on vacation and the two young girls working in the store could not sing for the delivery. My friends tried for weeks to contact the company to get further information about when they could expect their ring and where it was since it had apparently been attempted to be delivered. They received no response at all. They finally booked a consultation online just to be able to speak with the owner of the store about what was going on with their ring. When they arrived for this consultation with the owner, the owner did not show up. They ended speaking to the same young girls that they dealt with in December and they were told that the owner doesn’t actually work in the store, meaning that the earlier excuse of her being on vacation and being unable to sign for the delivery was a lie. My friends requested a phone call from the owner that same day to request a refund as the contract and agreement was not met. The owner was incredibly rude on this phone call and extremely unsympathetic. My friend has not had the opportunity to enjoy the last 6+ months of her engagement due to this extremely unprofessional and upsetting situation. Both her and her fiancé have been extremely stressed and have felt scammed throughout this entire process. I am disheartened for them both. They both have had to share their unfortunate experience time and time again when being asked to see the ring or the engagement story. They have also had to reschedule their engagement photos twice already. They have since learned many other upsetting policies of this company. I am hoping by sharing this story we can help other couples avoid the stress and frustration that my friends have had to experience. Unless you are in no rush for your ring and have no worries in trusting this company with your expensive purchase, I would highly recommend another store. I would also recommend taking a deep dive into their website and their policies.

  Do not buy a ring from this company! I am writing this review on behalf of a friend of mine who had an UNBELIEVABLE experience with this company. My friend is very passionate about supporting local businesses and when she heard of this company she expressed her interest in it to her now finacé. He custom designed the ring but was never emailed a confirmation or final draft of what it would look like, even though he was supposed to receive this to give final confirmation. He was told the ring would be ready after 3-6 weeks following his confirmation. After 6 weeks there was still no word. At this point, my friend had been proposed to regardless of the ring. She called the store to inquire about the ring and was met with an incredibly rude response by their owner about their no-contact policy and that the ring would actually be ready after 16 weeks. Then in December. they went info the store. They dealt with the two young ladies at the store and they were lovely and polite, but incredibly unaware of their business policies. They had shared that they were experiencing delays and that it should arrive 12 weeks after being ordered (again a different number from the past two communications) and they could offer a loaner ring in the meantime. This seemed reasonable enough, and when asked about if there would be a cost to the ring, the girls were unsure and actually had to call the owner. They were told there would be no cost to the loaner ring, but just simply a damage fee to pay if the ring came back damaged or was lost. Since this meeting, my friends have received multiple emails requesting payement for this loaner ring. Then in January, they were told the ring was shipped and would be arriving shortly. Weeks later they were told the ring had arrived, but the owner was on vacation and the two young girls working in the store could not sing for the delivery. My friends tried for weeks to contact the company to get further information about when they could expect their ring and where it was since it had apparently been attempted to be delivered. They received no response at all. They finally booked a consultation online just to be able to speak with the owner of the store about what was going on with their ring. When they arrived for this consultation with the owner, the owner did not show up. They ended speaking to the same young girls that they dealt with in December and they were told that the owner doesn’t actually work in the store, meaning that the earlier excuse of her being on vacation and being unable to sign for the delivery was a lie. My friends requested a phone call from the owner that same day to request a refund as the contract and agreement was not met. The owner was incredibly rude on this phone call and extremely unsympathetic. My friend has not had the opportunity to enjoy the last 6+ months of her engagement due to this extremely unprofessional and upsetting situation. Both her and her fiancé have been extremely stressed and have felt scammed throughout this entire process. I am disheartened for them both. They both have had to share their unfortunate experience time and time again when being asked to see the ring or the engagement story. They have also had to reschedule their engagement photos twice already. They have since learned many other upsetting policies of this company. I am hoping by sharing this story we can help other couples avoid the stress and frustration that my friends have had to experience. Unless you are in no rush for your ring and have no worries in trusting this company with your expensive purchase, I would highly recommend another store. I would also recommend taking a deep dive into their website and their policies.

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