Bailed on me 4 days before my wedding and didn’t find me a replacement.
I’m not one to make reviews but I had to do this because I am distraught, devastated, angry, and refuse to let anyone else go through this. From the start Jac Anema was pleasant, but noticed she charged $75 for travel, which I inquired if that was negotiable, to which she said it pays for “her meals and gas” which was expensive considering most travel fees are $20-$50 and they don’t charge you for meals over a 4 hour period. I paid her in full and anticipated seeing her at my wedding. Just FOUR days before my wedding she texts me and says she had a death in her family, and the funeral was the day of my wedding. I felt absolutely horrible for her as unfortunate as the timing was, I understood this was out of anyones control, which is why I agreed if she found me the right replacement I would be ok with her not working my wedding. She told me on two occasions that she would stay for me and work my wedding if there were no replacements available. I told her she could reach out and find someone but I am wanting the same level of experience, style, and standard. She agreed with me and said she understood. She was hired 8+ months ago as a secondary makeup artist to work from 7am-11am and apply makeup on four people. Hours later she tells me that she found someone, who can only do 2, maybe 3 people, and has to be at another wedding by 8:30am the same morning. I was appalled she even offered that, as that meant she would have to leave by 7:30am. I respectfully declined and said that would not work. She then again confirmed she would stay for me if she couldn’t find anyone by the following day (3 days before). The following day she found a makeup artist that specializes in movie makeup (not bridal) and all her bridal makeup was the exact same, to the eyeshadow. This artist also happened to work for a company that I have personally had my makeup done for a wedding and was not happy with it. I explained this to her and apologized and said these options are nowhere near the level of quality/standard that I am looking for. Jac then proceeds to tell me “after some reflection” that she is no longer willing to stay and do my makeup and “there’s not much she can do now that I didn’t accept her replacement options” which were unacceptable to begin with. I begged her to stay and told her I am desperate and reiterated that she told me two times she would stay and is now going back on her word. I told her if she can only do a few artists and leave early I would be happy to accommodate that so she could attend the funeral. I also told her I reached out to multiple artists and couldn’t find anyone available this sort notice. All she responded was “I’m very sorry to disappoint you. I’ve sent back your full payment”. She is extremely unprofessional, unreliable, and made the days leading up to my wedding absolutely horrific and had zero remorse of it.