Reviews for Ky Elle Bridal
Reviews
We're all about trust. Our community relies on honest reviews to help you make those big decisions with ease.
4.4 out of 5 rating
4.4 out of 5 rating
24 reviews
88% recommend it
-
![Dailyn]()
Dailyn Sent on 14/09/2024Terrible experience please read before booking
I am not sure where to start with this review, and it’s all a little hard to talk about because it’s put such a damper on what was supposed to be a beautiful day. However, I feel it’s important to share this so that future brides don’t go through what I went through. At the beginning, the consultation calls were good, and she seemed professional. Then there were multiple cancellations/reschedules and it took weeks for her to reply. She responded that “it was normal in the business to not respond in weeks.” At this point, my wedding was coming up, and with the stress, I was not ready to find a new person, so I continued with Ky Elle and asked for a contract as I no longer trusted her word and was scared she would not show up to my wedding. She said she doesn’t do contracts but that I could trust her. At this point, it was 2 weeks before my wedding, so I did put my trust in her. The week before, we did the trial, which we both agreed she would have a hair person and a makeup person at. When the makeup trial day came, she was 3 hours late to the appointment, which was a big deal because I had my bridal party and out-of-town family waiting for me to start our rehearsal dinner. She did not communicate she was going to be late and I got a message that she was 45 minutes out and to “take a deep breath” after multiple contact attempts by me asking what was going on. She showed up to my house crying so I figured she had a bad day and continued with the trial. She took 2 hours to just do my makeup, and I was already late. She also did not come with a hair person, did not have the products advertised, and my look was not what I wanted (she did not let me know what was happening during the trial and even went as far as dry shaving my face). However, I just stayed quiet through the trial , hoping it would be done and I could just leave it at that, knowing I was not going to use her services. The next day, I let her know I no longer needed her services as I could not have that stress on my wedding day. She requested 50 dollars over the asking price of 99 dollars advertised on her website. Because of the terrible experience, I was not ready to pay her the 150 dollars especially since I did not receive the services that were advertised. A month after my wedding, she showed up at my house randomly unannounced with no prior communication after I fired her, and my husband had to talk to her. She was very disregulated and even brought someone with her who mediated/ regulated her because of the level of escalation she was at demanding that we pay her. At this point, I paid her the 100 dollars because we did not feel safe and wanted her off our property and honestly we were both just so shaken by this happening. I usually am not one to leave reviews, and I know that being in a vendor business can be hard, but this was beyond unprofessional, and I want to caution future brides from having this terrible experience during an already very stressful time. -
![Alexandra]()
Alexandra F. Sent on 28/08/2024Very kind and thoughtful!
Ky Elle blew me away! She was so very kind a thoughtful. She had a presence that is professional and calming which was greatly appreciated during the trial appointment and day of! She is skilled with her makeup and is willing to listen to your preferences, and play around with different ideas. I would definitely recommend her and her talents! Thank you! -
-
![Elise]()
Elise V. Sent on 30/07/2024Kylee is the absolute BEST!
From the first call with Kylee, I knew that she was personality we needed for my sister's wedding day. She is the absolute bomb, is so much fun and just amazing to work with! To start, she brought coffees and teas for us all on the trial and on the wedding morning, and after a rather crazy getting ready and rushing out of the house, she not only locked up after us, but she came in absolute clutch (basically saved the wedding) by grabbing the bride's wedding vows that had been left behind and bringing them to the ceremony. After the ceremony, she stuck around to help retouch anyone afterwards (which was incredible cause many tears were shed!)—not only did she retouch the wedding party, but she even helped out other guests and made everyone look and feel great! Furthermore, Kylee was just so awesome that we invited her to stay for the wedding, and she got some great pictures of the couple when the photographer was out, and also of the guests! And, the most important things, the bride looked radiant all day. Not only that, but she helped the groom out as well who had some breakouts so that he also felt super confident. I cannot stress enough how fabulous she is. If you're looking for someone to do makeup, look no further. 100/10 recommend! -
-
Andrea V. Sent on 02/07/2024
She understood the assignment.
Ky was my first pick after she did my sister-in-laws wedding in 2020. She was nice enough to drive
out for my wedding in Olds.
MUA- 10/10
Products quality: 10/10
Timeliness: 7/10
My only thing was I really put a lot of time into planning my wedding. Especially not just being on tome but I planned for extra time so my husband and I could do our first look without rushing.
She unfortunately showed up half an hour late which kinda to me was a big deal to me and the planning I did with my husband.
Makeup: was really great, it photographed so well, she is skillful. -
-
Laura K. Sent on 05/06/2024
Makeup Artist
Kylee did the makeup for my wedding and has now been my go to makeup artist for anything I need! She always listens to the style I’m looking for and finds the perfect balance between glam and still looking/feeling like myself.
I have also hired her to do the makeup on some of my clients for boudoir photography and she provided top quality work for the girls.
Could not recommend enough! -
-
![Misha]()
Misha Sent on 14/02/2022Very disappointed.
Its taken me a year and a half to get over what i consider as a bride a horrible experience. Communication was horrible between me and Kylee. She was quick to respond and book a trial, but following the trial I never received a contract or confirmation she would be able to do my wedding. The night prior I still had not heard after many attempts. had to reach out to my hair stylist (who had worked with her in the past) who finally was able to get a hold of her for me. She then sent an apology and confirmed. On the wedding day my make up took over 2hrs even though the conversation we had at the trial was that she does these trials so she knows exactly what to do on the wedding day so that it's quicker. Trial took 1hr and a half but the wedding took 2hrs. On the wedding day, my hair vendor had left about 1.5hrs into my make up trial. After she had left, Kylee had asked me if she was able to adjust my hair as there were a few loose ends she wanted to fix. I agreed and then she proceeded to adjust for 45 minutes. At this point I was not happy but did not speak up as I thought it was in my best interest. After all this, she still had one bridesmaid's make up to do. At this point we were already 20 minutes into my and my husbands first look. She agreed to me paying her later since we were behind schedule. After all was said and done me and my husband missed out on 1 hr of photos due to this extra amount of time to adjust my hair. (Also I will mention that I never even received mascara, at the trial it was applied to booth top and bottom lashes but not on day of.) Fast forward to the ceremony. due to all the hair adjustments my curls were not as curly and the spot that was meant for my veil was now filled with 20 bobby pins and the veil was unable to sink into spot asintended. I was also told by my photographer that Kylee had told her that she could tell I was unhappy with my hair and wanted to "polish" it. I guess my hair trial and what I planned with my other vendor didn't suit her needs. Following the wedding Kylee still never sent a contract and demanded to be payed in cash. She then did not show up at the time discussed to pick up the cash, so eventually was kind enough to allow me to transfer her. If you are seeing any red flags in booking or anything then listen to your gut. I wish I would have -
![Gabb]()
Gabrielle L. Sent on 29/09/2021Wonderful Work!
Kylee was soo much fun to have join us on our special morning! She's so friendly and vibrant she feels like a long time friend! Kylee did such a perfect job on my bridesmaids and I and even gave us a few tips and tricks for later use! I highly recommend Kylee to anyone!Ky Elle Bridal's reply:
Gabrielle, it was an honor to be apart of your beautiful day. From the very beginning I felt how important this day was to you and your Partner. I am beyond pleased to hear you enjoyed your morning with me as much as I did with you and your girls. If you ever in need- do not hesitate to call. Light + Love to you and yours. -KM -
-
![Kaylar]()
Kayla R. Sent on 10/08/2021Would recommend, but some bumps along the way
The work Kylee did for our wedding was wonderful. Myself and all of my bridesmaids looked absolutely beautiful however, there were some bumps along the way. My contract had originally stated that she would arrive at 6:45am, the day before she then said she wouldn't be there until 7am which was then bumped to 7:30am. This interfered with the days timeline. I had 4 bridesmaids and they all had gotten at least an hour of makeup done. When it was my turn, the bride, she only spent 25 minutes on me. My make-up was not the same as what I had done for my trial either. My bridesmaids were upset that she had taken some time out of their makeup time to change songs as well as that they were not asked about any skin problems or what lip colour they wanted.Ky Elle Bridal's reply:
Kayla, I thank you for your feedback and truly hope you had the most spectacular wedding focusing on the love you two both share. It was not my intention for you to feel rushed by my accounts. I am aware of this information and will take the needed steps to make sure none of my future brides leave feeling as such. Thank you for sharing your beautiful album with me. You truly looked breathtaking. Light + Love to you and yours. -KM -
-
![Natasha]()
Natasha Sent on 03/11/2019Great makeup artist in the Calgary Area
Kylee was awesome! I am a picky gal when it comes to my makeup being done and she went above my expectations. Also such a sweetie and very easy to get along with.Ky Elle Bridal's reply:
Natasha, my sweets! You are an absolute gem. Thank you for taking the time to give back and share you experience with me. Light + Love to you and yours. -KM
Are you interested?
Are you interested?