Reviews for Mink Makeup & Hair
Reviews
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4.8 out of 5 rating
![WeddingWire Wedding Awards 2015 Winner]()
4.8 out of 5 rating
75 reviews
96% recommend it
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![Irene]()
Irene O. Sent on 31/10/2023Very disappointing
If I could do my wedding day all over again, I would not hire Mink. It started out really well when I had my initial consult with the owner last year. I told her my concerns of not wanting to look too made up and she booked me their senior stylist Andrea and 3 other stylists (Fatima, Ali and Brandon) for my bridesmaids, sister and stepmom. Here are the issues we had.
- Andrea wasn't very responsive with her emails. She left me hanging a few times and I just had to let it go, thinking she was just busy or forgot to respond. At my trial, she didn't do a full look with my hair. To be fair, we played around with half up/half down, and a bun. She said on the wedding day, she would curl my hair early in the day and leave them in curlers so they add more volume to my hair and the curls would last longer. She did not put my hair in curlers on the wedding day. She also said she would cut the ribbons off the hair band after she tied it around my hair but she just tied it in a big ribbon and it stuck out from under the curls. My maid of honour had to cut it off herself.
- I have psoriasis, which is triggered by heavy stress. Naturally, I had a big spot on my face around my lip. When I do my makeup around it, I prep it with lots of moisture and bio-oil and dab in some foundation with a wet sponge. This helps the dry skin not stand out so much and flake. I expressed my concerns to Andrea. She wouldn't let me use my bio-oil to prep the skin. Instead, she said she would use a silicone based primer on it. Well, whatever she used, it enhanced the dry spot and made it so obvious and really gross looking. After she left, I ended up wiping off the makeup around that area, moisturized it heavily and dabbed on my own makeup. There was no way I was going to walk down the aisle looking like that and I can't believe she thought her work would be acceptable!
- My bridesmaids never got setting spray on their makeup. Two of them had their lashes falling off before the ceremony even began (one of them didn't even get mascara to prep her lashes before the falsies went on). Another had uneven eyeliner and my sister had to rip out her lashes because whoever did her makeup did not use liner to create a clean look with the lashes. Even my brother, who knows nothing about makeup, said there's something not right with how her eye makeup looked.
- There was no real person at the company I could speak with. Everything was sent through an automated email. Even if you email their mink booking Gmail account, no one responds. Closer to the wedding day, I wasn't sure who would be making the hair and makeup timeline for the morning. In the past, the stylist was the one who made it and sent it to us. Mink did not do that. They assigned me a "booking agent" named Tracy. I emailed them about the timeline but I never got a response.
- The team was late. They scheduled themselves to arrive at 6:15am and to begin at 6:30am. 2 arrived at 6:30 and the other two didn't walk in until after 7. I tried to be positive about it and when the girls and I finished with plenty of time to spare before photos, I thought GREAT! Well, we had plenty of time to spare because they rushed through my bridesmaids (NO SETTING SPRAY??? COME ON...) so they'd be done "on time".
I would not recommend this company. Brides, please consider using someone else. You are better off receiving outstanding personal service from Abby Lim from At First Blush, which we've used 2x in the past. I wish I had stayed with her this time around.Mink Makeup & Hair's reply:
Hi Irene,
Weddings are stressful, I know from my own experince when planning my own wedding! From famliy dynamics to unwanted pimples on the tip of your nose…. weddings can be stranious on the bride! When reading this review I feel that there is a lot of emotions and stress involved and I am so sorry for any added stress with the artists running late.
I reviewed with the team, here are some points;
The contracted time in our agreement and email states 6:30am. We do our best to arrive early but sometimes things happen and according to team nobody arrived after 7. One was trying to get into the hotel and every single door was locked... the team was already working and weren't responding to her messages. Andrea notified you of the delay, the 2 artists expressed their sincerest apologies when they did get in.
Andrea provided you with a schedule, we do not do this at the back end… so sorry for any confusion!
In your contract, it states that all individulas must arrive at the sceduled start time to ensure a full service. The artists stated that they were waiting a bit for people to sit and get styled at the beggining and a couple of people arrived within the last hour. So yes services with those individuals may have been rushed as we were scheduled to end at 1030am. One had wet hair, prep email that went out askes for clean and bone dry hair. Stylists are required to stay behind if running behind and such or to make requested adjustments. Everyone was done on time at your booking.
Andrea confirmed that she has responded to every email in a timely manner and yes she is a very busy artist! We love her and appriciate all that she does!
Trial date: in the email that you were sent, your package includes a one look trial. Andrea did two looks and it sounds like you were trying things out… thats great, that is exactly what a trial is for. Hope that clears up the undone feeling and so sorry if this was unclear!
Internal communications, I've searched through our inboxes and have only seen emails regarding billing adjustments placed last week, it's very likely you were responding to our "no reply" emails which we never see. I can see how that could be very frustrating so I do appologize for that! Please forward over those emails at your earliest convenience so I can see what went wrong. Our system tracks every single email (gmail is synced with this). All emails from our system, at the bottom has my direct phone line and email.
Setting spray was used according to the artists but did admit that maybe 1 or 2 didn't get it… maybe for those that came later? Setting spray is not always necessary nor is it mandatory. I've also reviewed photos from Andrea of your before and after and it was very hard to see the area around your mouth without zooming in very closely. Unfortunately Andrea was not aware of your feelings on this so lets chat about the over the phone. If there is something that you like to use, it is up to the artist to determine if its doable.… oily products under foundation would not last for the day. Hair curlers were for an updo, you had a down style with waves.
You had confirmed with Andrea that you were very happy with everything before she left. I have attracted an unedited side by side picture, You look beautiful!
All Stylists confirmed that everybody was very happy and exact words that I require everyone to use is "it won't hurt our feelings if you would like anything changed, please let us know”. According to my team no such discussions ever happened. Our policy is to ensure we ask every single person if they are happy and/or wanted anything changed/tweeked.All artists involved feel very surprized and sad that this is how you felt after they left.
I called today and left you a VM with hopes of speaking to you directly to find a resolution or just try and figure out what went wrong and how we can learn from it and/or make changes to our protocol. Please do connect! Otherwise, I sincerely apologize for any miscommunication on our end and would like to thank-you for booking Mink for your wedding day.
Warm Regards,
Jenny -
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![Nicole]()
Nicole K. Sent on 20/10/2022Our Special day
Mink was absolutely amazing, my makeup and hair were flawless and I was so happy how it turned out. My mom and bridesmaids also looked exceptional as well, they were on time and very professional and provided everything we asked for. -
![Ana]()
Ana G. Sent on 18/01/2020Andrea is great!
Andrea did my makeup and it was the perfect look. My skin tone is hard to work with- I have brown skin and it has both cool and warm tones. Its been always hard for me to find the right makeup, but Andrea gave me the perfect look and I absolutely loved it. She understood all my concerns and worked with them. She was very flexible and incorporated all my suggestions. Would recommend wholeheartedly to any future brides :) -
![Palfi]()
Stefan P. Sent on 19/12/2019The makeup were pretty good
Pretty good ideas but could be a little better -
![Amanda]()
Amanda D. Sent on 09/09/2019Great team of talented professionals!
Ting and her associates did an amazing job on hair and makeup for myself and my bridesmaids! As someone who only manages to put on mascara and a bit of cover up most days I was worried about my face looking too 'made up' on my wedding day, but Ting did a perfect job at my trial and again on my wedding day of giving me a 'natural' look that still made me feel beautiful. My hair was also a major highlight of my bridal look thanks to Ting's talented work! Nury and Sarah did an impeccable job of hair and makeup on my bridesmaids and even had them done ahead of schedule! Great experience from start to finish!
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![Inna]()
Inna V. Sent on 09/09/2019Love Becky!
There were definitely a LOT of things that went wrong on my wedding day but hiring Mink and Becky was one of the few that went right. She worked with our schedule and did an amazing job on myself and my bridesmaids. She made sure to take photos of everything we did in the trial and needed pretty much no direction from me when we started on the day of the wedding. She got what I was aiming from right off the bat and did an amazing job! The make up even lasted through brunch the next morning. -
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![Elaine]()
Elaine Sent on 14/08/2019Professional, talented artists
I had the pleasure of working with Ting for both my engagement photos and my wedding. The makeup crew that did my bridesmaids were amazing and truly took the time to give each bridesmaid a personable experience. Ting is incredibly talented and captured exactly what I envisioned and exceeded my expectations!Mink Makeup & Hair's reply:
Hi Elaine,
Thank you so much for leaving a review on our services! I'm so happy to hear how Ting and our team exceeded your expectations!
Congratulations again!!!
Jenny -
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