Reviews for Steph Maggs Beauty
Reviews
We're all about trust. Our community relies on honest reviews to help you make those big decisions with ease.
4.8 out of 5 rating
4.8 out of 5 rating
21 reviews
96% recommend it
-
![Kasia]()
Kasia W. Sent on 03/07/2022Perfect wedding hair!
I hired Steph Maggs Beauty for my wedding hair, and I could not be happier!
Sarah, who was the hair stylist, was punctual and professional, and was such a pleasure to be with in the morning of.
I gave Steph example/inspiration photos of the hair I wanted ahead of time, and Sarah came prepared and did exactly what I wanted!
My hair was the talk of the day, stealing the show - it was so stunning!
Steph was also absolutely lovely to work with during the planning process - very responsive, professional, understanding and kind! -
-
Clara C. Sent on 02/07/2022
Top notch MUA 👌
I cannot describe how incredible it was to work with Steph on my special day. From the beginning of my day to the late evening, my makeup and hair was absolutely flawless, perfect and did not budge at all. Not only was she at the ready to help with touch ups, but worked with me to do exactly what I'd wanted. All 5 of my bridesmaids looked amazing and everyone could not stop commenting on how gorgeous we all looked. Amazing experience and I can't rave enough about her skills, her professionalism, and her team. -
-
![Stephanie]()
Stephanie Sent on 29/06/2022Absolutely fantastic!!!
There are hardly words to describe how amazing this company and team is. Steph was an effective communicator and incredibly knowledgeable and confident in her craft. Steph and Elise arrived early and were professional but personal during our services. Every bridesmaid had a different vision for their look and Steph created their desired look. Elise paid extensive care and attention to detail, with my extensions and hair. I felt so beautiful. The looks lasted the entire night, even after three full hours of dancing. Would highly recommend Steph Maggs for your event!! -
Kayla B. Sent on 05/06/2022
Extremely professional, Amazing makeup Artist
Steph did makeup for myself and 4 bridesmaids.
She showed up on time and even though we were running behind she was extremely professional and did an amazing job on everyone. We were all completed ahead of schedule, despite the bridal party running behind.
Steph was very personable and easy to chat with, it felt like a friend was doing your makeup.
I asked for a natural look and Steph nailed it on the first try, I was very impressed and my makeup stayed all night!
All the bridesmaid had nothing but positive things to say.
I would highly reccomend hiring Steph for your makeup needs and I would use her again if the occasion came up. -
-
![Kaitlyn]()
Kaitlyn G. Sent on 04/04/2022Do not recommend
I hired Steph for my wedding at Hernder Winery in St. Catharines and my venue unfortunately suffered a massive fire less than 4 months out from my wedding. As an out of town bride and the stress/panic of this tragedy, I requested a refund for my deposit. Steph refused a refund and although I understand the no-refund policy, considering these circumstances, I was hopeful there would be an empathetic reconsideration. Instead she suggested I pay close to $200 for her to travel to my new location to do makeup. She also offered to recommend other makeup artists, while keeping her deposit. I was beyond disappointed in the customer service, or lack thereof during a situation I had no control over. During emails back and forth with Steph on this issue, she stopped answering me and I’ve yet to hear back from her.Steph Maggs Beauty's reply:
What happened at Kaitlyn’s venue was absolutely devastating to us as wedding vendors in the Niagara region. I am always more than happy to try and work things out when anything beyond anyones control comes up.
When Kaitlyn contacted me regarding the issue at hand, I had stated (in our written contract, of which there are two to be signed) that the $100 retainer fee that was paid is to hold the date of her wedding. This retainer fee is non-refundable as outlined in the contract and ensures we are available for her date. This amount is then used towards the balance owing on the wedding day, as is standard practice.
When the location changed to Durham, I let Kaitlyn know that I was happy to travel to her. Being from Niagara, this is a 2 hour drive per way. I quoted my standard travel fee that is calculated for all out of town events that I attend as compensation towards gas and the time taken from my day to make the commute.
When this was not acceptable (understandably due to an additional cost), I also offered to help find another makeup artist that would be able to assist in her wedding day that was in her area.
Kaitlyn demanded the non-refundable retainer fee back, though as stated in the contract signed, this is non-refundable. She states in her review that she has yet to hear from me again though there is nothing further to discuss about this matter at hand. Our contracts are in place for a reason and guarantees we are paid for a date we have taken off and refused other weddings for. I am unable to guarantee whether or not I will be booked for this date again. All wedding vendors provide contracts to protect themselves and their business and this is a standard practice.
Following this review, Kaitlyn also has posted negative reviews to other outlets mine and has encouraged her bridal party to do so as well. I refuse to be “review bombed” and unjustly bullied by her wedding party for sticking to my contracts after doing what I could to help Kaitlyn. I was also happy to change her contract three separate times as requested to accommodate her changes in requirements for her bridal party.
I understand and completely empathize with the situation at hand - I’m heartbroken myself to be in a region that experienced such a loss and she is definitely not the only bride affected. I stick by my contracts and offered several solutions to this situation Kaitlyn is unfortunately in.
Working with brides as a small part of their wedding day is truly an honor and I have been doing this for sixteen years. I am so sad that it has come to this as I am sure Kaitlyn’s bridal party will look fantastic on her wedding day.
Any brides whom read this review and have any questions about my contracts are more than welcome to contact me any time and ask for a copy for a review. -
![Iryna]()
Iryna Sent on 30/08/2021Amazing wedding makeup
Steph was such a pleasure to work with, and same with our hair stylist Katya. We had so much fun during the trial and the day of the wedding. Steph did a great job picking out all the right shades for the makeup and it lasted all day and night on our very hot and humid wedding day. Also they did a great job with timing. Both girls arrived on time in the morning and went to work right away, giving us a whole hour to take pictures before we had to head out. Would 120% recommend Steph and her team to anyone looking to book a hair and/or makeup artist. -
Are you interested?
Are you interested?