Reviews for Frozen Motion Studio
Reviews
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4.6 out of 5 rating
4.6 out of 5 rating
12 reviews
92% recommend it
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![Allison]()
Allison M. Sent on 31/12/2017AMAZING!!! is the best word i could use. Right from the beginning we knew that Dmitri and Olya were gonna make our wedding pictures and video incredible and that's exactly what happened. The service they provided us was truly amazing. They truly captured our sense of humor and love that we have for one another. Dmitri was quick with making sure we got our engagement photos and wedding photos as soon as possible. We just received our wedding video and it was truly amazing. I cried my eyes out watching it because it was so beautiful. They captured all the most important moments from our day. Even moments we didn't know they captured that meant the world to us. Our edits that are attached were beautiful and we cant wait to blow them up and put them all over our home. Their prices can not be beat. They are so talented and have been so great to us. Anything we asked or needed was done with no questions asked! They took the time to drive to us to bring us our photos and our portrait that they were able to print for us to have our guests sign at our ceremony for a great price! They met all of our expectations. Didn't have to worry about anything which is a great feeling when your planning a wedding. We look forward to working with them in the future!!!! Thank you to the both of you for such an amazing experience. We will definitely be in touch! Love you both xoxoxoFrozen Motion Studio's reply:
Thank you so much Allison for your expressions! It was truly a joy to work together with you and Nelson! We wish you all the best in your family life and look forward to working with you in the future for any other photoshoots you'll need. Keep in touch :) -
![Courtney]()
Courtney M. Sent on 28/12/2017We hired this company for our wedding photos, we paid for two photographers . We had one for the majority of the day . Hiring this company was the worst mistake I ever made.
- I have two good group photos of my entire wedding party and family
- pictures of his wife were plastered through our album
- not a single edited picture
- no good pictures of our decor
- does not know how to take pictures with lighting
This company may have been a lower price , but please think of your future and having pictures you love. Spend the extra money and get quality.
When he noticed I wanted to complain , his response was ...
- my family and friends were not able to take good photos
- I am a angry unreasonable person
- the weather was no good
- it was windy
- it was not a good spot to take pictures
- he said he was editing pictures BUT I was never informed he was.
Every single time I complained he had a excuse and not once did he offer to refund me my money. If you are not satisfied it doesn’t matter to them , they will make excuses and avoid dealing with their horrible service.
If you don’t want the one day of you life wrecked then do not hire this company.
If anyone would like photo proof of his emails or pictures feel free to email me.
Frozen Motion Studio's reply:
This is absolute slander and untrue! This person got 2 photographers, she sent the other one for 2 hours only (not majority of the day) to take pictures of her guests, while I did the outside photos in windy, freezing cold weather in the middle of fields, where whole group couldn't hear direction and didn't want to cooperate, they were all freezing cold and just wanted to get back inside. We gave her the pictures within 2 weeks of the wedding, we sent them raw/unedited pictures of the event, because she needed them fast. We DID tell her that we will edit the best ones later, but then without waiting for us to edit, she started to complain and ask for refund. She said that she will never be satisfied, even when she would get the edited pictures, she is just trying to get a refund to get her pictures for free and slander our good name. Please read the OTHER REVIEWS about our services and see our pictures of the weddings to see the real quality of service we provide to our clients. -
![Genevieve]()
Genevieve D. Sent on 02/11/2016Dmitri and his wife were very professional, and polite! They were fun and had great ideas for fun and creative photos to last a lifetime. They gave us a copy of all photos and asked uS to send back some to be edited. Highly recommend their services!Frozen Motion Studio's reply:
Thanks so much for your wonderful review of our services! We had a great time working with you on your special day. We wish you all the best in your married life! -
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[Anonymous] Sent on 25/04/2016photographer did not take any photos of the outside/ entrance of the venue. his partner could be seen in some of the pictures. multiple changes in positions/scenery were not provided.Frozen Motion Studio's reply:
Thank you for your review. Sometimes we do not take the pictures of the outside of the venue if it's not aesthetically presentable e.t (exteriors of some reception halls sometimes looks like a warehouse location) Or sometimes timing of the program doesn't allow for it before it gets dark. I'm not sure what was the case in this instance, because user is private, but usually if we have time we will certainly snap a few photos of the exterior. Also, my partner being in some of the shots is sometimes unavoidable, unless we delete those shots, although we try to usually avoid those angles. We take a variety of angles, positions and scenery unless the event is in one place, then we cannot do anything about that. In any case, thank you for your honest opinion and we value your pointers as we constantly try to improve our services.
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