Hannah was delightful to work with for our engagement and wedding photos. She was friendly and respectful. Unfortunately getting our photos back was very difficult. When it was two months after the wedding (agreed upon date in contract) I contacted Hannah asking about the photos. No response. I contacted her again. She responded a week later saying they’d be done the following week. We waited. No pictures. I contacted her again and she sent some. I was happy with them but wanted all of them. We needed the photos on the deadline because we were going to give our parents pictures and albums of the wedding pictures for Christmas. I needed time to order them. I even told her this hoping she’d have a sense of urgency. She stopped responding to my calls and emails. I had family members asking for the pictures as they wanted to mail them out with their holiday cards. It was embarrassing having to say “sorry I don’t know what’s going on with the pictures”. I did see she was doing photo shoots for other people on her website, as their pictures were posted. It was frustrating seeing these people had pictures for a Christmas shoot, meanwhile I still didn’t have my pictures from September, which was our plan for gifts. So we had to come up with new gifts. It was extremely frustrating that she wouldn’t answer me. We didn’t know if she lost the photos or if she had them still. I lost sleep many nights thinking she had lost them. My husband had an aunt diagnosed with cancer and we didn’t have a picture of her from our wedding. I kept hoping Hannah had them.
At the start of the new year we messaged her saying we’d be forced to contact a lawyer if we didn’t get a response as she hasn’t held up her end of the contract. It had been over a month since we heard from her at this point. She finally did respond. She sent us a photo album as an apology which was kind, however I would of liked to pick out the pictures myself and had them in the order I wanted. If she delivered the photos on time I could of done it myself. I understand things come up in life, but her lack of response & professionalism was disheartening. Not once did she follow through on a date that she set for the photos to be ready. Most of the pictures were beautiful but some felt like she rushed just to give them to us. The evening ones were very dark. I would have liked some pictures of just my two parents together and my husbands 2 parents together. Same with pictures of just me with my parents, or just of me. I would of hired her again because I did like the photos except it was such a battle to get the pictures. For these reasons I unfortunately can’t recommend her.