Reviews for Redwood Studio
Reviews
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4.7 out of 5 rating
4.7 out of 5 rating
9 reviews
94% recommend it
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![Cassandra]()
Cassandra Sent on 21/02/2022Wanted to Love
Pictures and video were great and really captured who we are as a couple; great family shots and some really good candid
shots too.
Video came a few weeks after pictures through *Dropbox
We faced a lot challenges with this vendor that we did not experience with our other vendors. Here is a brief synopsis of our experience:
- difficult to contact/ slow response time
- inflexible with regards to Covid related delays (imposed a change of date fee for rescheduling a second time due to pandemic); $750 on top of original contract fee
- sample updated contract provided to us had spelling errors etc. although supposedly was vetted by a lawyer
- used a portal for digital signatures however never received a copy of signed contract. SCREENSHOT everything for your own peace of mind
- due to lack of response we hired a different vendor for live-streaming
- asked us to select 3 of our favourite pictures but never received the product; similarly this occurred with our engagement pictures as well; overpromised/ under delivered
- lack of professionalism both through received text messages and during a phone call 1 week prior to wedding
- received email saying we would receive a link to input specific / must have shots to have taken at our wedding; never received it. We had to create a document with must haves - thank goodness for Wedding Wire community and Google as the request was days before our wedding
- received high quality photos 4 months after wedding; opted for print thank you cards with another vendor due to delays with this company
* Dropbox requires an account and due to size of file, you may not be able to access or share with family / friends [Advice: Download on a computer and save]
Overall, our pkg included:
1 hour engagement picture session
2 photographers
1 videographer
Over 600 of photos
1 video shared via Dropbox
Owners are involved in many businesses and obviously multi-talented but given the uncertainties surrounding the pandemic a little more communication would have been much appreciated -
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![Emily]()
Emily R. Sent on 27/09/2019The BEST photog and video company you’ll meet
If I had to sum up Nathalie and the team at Redwood in one word, it would be incredible. Redwood did both the photography and the videography for our wedding in June 2019, as well as our engagement photos in 2018. If you’re looking for a friendly, caring, professional, and TALENTED team... look no further. You have found all of that and more with Redwood. On the day of, the team was friendly, attentive, and detail-oriented, while still being so much fun. They kept our requests in mind and we got some absolutely amazing photos and videos because of it. I recommend Redwood studios to anyone who asks. Book them; you will not be disappointed.
Thanks to Nat, Jerome, and the whole team! Because of you, Matthew and I will look back on our wedding day fondly for many many years.
Emily and Matt -
![Paul]()
Sharise A. Sent on 02/08/2017We first met Nathalie and Jerome through my goddaughter. From the first meeting, they were quite professional, friendly, and open to answering all of our questions. We negotiated an investment package within our budget which included all digital photos and a trailer video showcasing highlights from our ceremony and reception. Redwood Studios definitely delivered the services and products were wanted with friendliness, style, and professionalism.
In terms of communication, Nathalie responded to all of our emails promptly and had us fill in an online form for our contract and other important details. We found this to be quite convenient and useful to look back on when we needed to.
For our engagement shoot, Nathalie was very friendly and fun to work with. She made us feel very comfortable and incorporated the cherry blossom nature look we wanted. She also showed how dedicated she is by working through a back injury during the shoot.
On our wedding day, both Nathalie and Jerome were consummate professionals and were able to capture our requested group shots of family, friends and tables. As well, Nathalie was excellent in executing all group shots especially a bird-eye shot of all our guests at our church. Jerome used a "gimble" device for smooth video recording. They were also very flexible with our reception schedule and went above and beyond by staying past our contracted time to ensure we had cake cutting photos.
We received our photos and trailer video about three weeks after our wedding and we are extremely happy with the quality of our photos. The photos captured the candid/glamorous style Redwood Studios specializes in. They first shared the photos through an online portal for our review before finalizing. We are now awaiting for the final products which based on the quality and service we have received so far will be worth the wait! -
[Anonymous] Sent on 15/07/2016We're so happy we chose Redwood Studios to capture moments from our special day. Natalie and her team have a talent for making you feel very comfortable and natural during engagement shoots and for capturing wedding memories in a unique, classy and absolutely beautiful way. They were also very responsive and hard working - we felt like they were committed to doing their best for us at all times. They really did spoil us and even surprised us with a few things!
What a great group to work with!
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