Reviews for Sunwing Weddings

Reviews

+22 User photos

• Dominique Sent on 26/06/2024
  1 out of 5 rating

  1.0
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  Do not book your wedding through sunwing

  I decided to book my wedding through sunshine a year prior to the wedding, after sending out an email to sunwing weddings I did not receive a response at all!
  
  I ended up seeing a promo for more information on sunwing weddings 4 months later, and I received a response in 48 hours.
  
  I’ve discussed my budget several times with the wedding consultant Ula/Ursa, she made several mistakes on my budget list and giving me a draft of my budget which was triple my budget limit! She took weeks to respond and continued to have mistakes on my budget list, we had 3 hours left with the consultant, Ula/Ursa and she told me her time was up with me and when I inquired about speaking to management she ignored my emails
  
  Extremely disappointed! I had to basically plan the entire wedding myself and fix all the mistakes that the wedding consultant made
  
  The wedding travel account manager Kimberly Torrijas, ignored emails from multiple guests, till the point where guests couldn’t even come because their concerns were never answered, she also would take 5 days minimum to respond
  
  I was left to pick up the pieces and answer all the questions my guests had! I had absolutely no support!!!
  
  
  Overall the quality of service was terrible! Their responses and response time is completely unprofessional! You are better off working with a travel agent who will actually listen to what you want and address your concerns within a timely manner AND STAY WITHIN YOUR BUDGET.
  
  

  I decided to book my wedding through sunshine a year prior to the wedding, after sending out an email to sunwing weddings I did not receive a response at all!
  
  I ended up seeing a promo for more information on sunwing weddings 4 months later, and I received a response in 48 hours.
  
  I’ve discussed my budget several times with the wedding consultant Ula/Ursa, she made several mistakes on my budget list and giving me a draft of my budget which was triple my budget limit! She took weeks to respond and continued to have mistakes on my budget list, we had 3 hours left with the consultant, Ula/Ursa and she told me her time was up with me and when I inquired about speaking to management she ignored my emails
  
  Extremely disappointed! I had to basically plan the entire wedding myself and fix all the mistakes that the wedding consultant made
  
  The wedding travel account manager Kimberly Torrijas, ignored emails from multiple guests, till the point where guests couldn’t even come because their concerns were never answered, she also would take 5 days minimum to respond
  
  I was left to pick up the pieces and answer all the questions my guests had! I had absolutely no support!!!
  
  
  Overall the quality of service was terrible! Their responses and response time is completely unprofessional! You are better off working with a travel agent who will actually listen to what you want and address your concerns within a timely manner AND STAY WITHIN YOUR BUDGET.
  
  

  Sunwing Weddings's reply:

  Thank you for taking the time to share your feedback. We appreciate your honesty and value your opinion.
  
  We apologize that your experience with us was not a positive one. It’s certainly not how we want any of our clients to feel. We strive to provide a stress-free, positive, and supportive process for all our wedding couples.
  
  Thank you again and we sincerely wish you and your husband all the best in future.
• K Bop Sent on 08/01/2024
  1 out of 5 rating

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  BEWARE!! Terrible overall experience

  BEWARE!!! I do not recommend this Sunwing Wedding Vacations at all. For starters, they never answer phone and if you leave a message you will not get a timely reply. On their website when you log in to view your travel details, I found sever errors I had to ask to have corrected like the departure and arrival date and they had 3 rooms instead of 2, the kids room only had 1 bed when 2 beds were requested. The payments are processed over the same portal, and somehow they lost the 2nd and final payment. I had to call and after several attempts, someone finally picked up and had to search on her end to find the payment and document this on the guest portal so it would balance and show paid in full. A month before the trip, I called to confirm the details (2 adjoining rooms, 1 room with 2 beds for children), they confirmed this was requested to the hotel and it was noted on the email they provided with the details. Well what you get from them is not what is communicated to the hotel. Unfortunately, we didn’t find out until check in that the request was never noted. The kids room was not even on the same floor! Of course, calling Sunwing directly to see if they can help, was a dead end. I was greeted with a recording saying to leave a message or call back during business hours!! After over an hour at the hotel lobby, we were finally able to secure 2 rooms on the same floor but not very close to each other! I’m so thankful we didn’t book the flight tickets through them. I wouldn't even give 1 start but that is the only option. It was an overall TERRIBLE EXPERIENCE, we will never use Sunwing again!

  BEWARE!!! I do not recommend this Sunwing Wedding Vacations at all. For starters, they never answer phone and if you leave a message you will not get a timely reply. On their website when you log in to view your travel details, I found sever errors I had to ask to have corrected like the departure and arrival date and they had 3 rooms instead of 2, the kids room only had 1 bed when 2 beds were requested. The payments are processed over the same portal, and somehow they lost the 2nd and final payment. I had to call and after several attempts, someone finally picked up and had to search on her end to find the payment and document this on the guest portal so it would balance and show paid in full. A month before the trip, I called to confirm the details (2 adjoining rooms, 1 room with 2 beds for children), they confirmed this was requested to the hotel and it was noted on the email they provided with the details. Well what you get from them is not what is communicated to the hotel. Unfortunately, we didn’t find out until check in that the request was never noted. The kids room was not even on the same floor! Of course, calling Sunwing directly to see if they can help, was a dead end. I was greeted with a recording saying to leave a message or call back during business hours!! After over an hour at the hotel lobby, we were finally able to secure 2 rooms on the same floor but not very close to each other! I’m so thankful we didn’t book the flight tickets through them. I wouldn't even give 1 start but that is the only option. It was an overall TERRIBLE EXPERIENCE, we will never use Sunwing again!
• Kayhan N. Sent on 25/05/2022
  1 out of 5 rating

  1.0
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  Worst customer service of any company not just travel ones

  Everyone please do yourselves a favour and avoid this nightmare, I did my wedding with them and everything that they did was horrible, the agent in charge of my wedding was horrible to deal with, no one could get a hold In a timely manner, they hated talking over the phone and always had automated emails, not to mention how many times you’d get a out of office vacation email at the most crucial times. Names were input incorrectly, and the list goes on and on literally of how bad a job they did. This service is suppose to make it easier and smooth for the couple but it’s the furthest thing from that, stress beyond belief and a literal nightmare. We had a group of close to 90 and the amount of people that came to us complaining of how bad the service was and how they couldn’t reach who they needed to speak to in a timely manner is appalling. If you wanna automate everything and not talk to anyone hire some bots. They charged me for premium liquor and gave me no name brands, they told me to put chandelier lights and misrepresented it with pictures that looked nothing like what was in my tent, they were the farthest thing from elegant with very ugly flood lights in the corners, they put my uncle from Italy in a room with My friend who didn’t know each other even though they both booked single occupancy, they charged my mother extra $200usd so my uncle could impede her and my dads privacy on my wedding to sleep on a pull out with no sheets because obviously he’s not staying in the the room with the random friend especially when he paid for his own room. After 6 months they refunded the 200 and simply said sorry like that is normal practise for this situation, like they didn’t totally mess plans up and ruin things, was very embarrassing for us as a couple having my uncle from Italy sleep on a pull out with no sheets and take away from my parents privacy on our wedding week. I’m more than happy to explain in more detail how bad of a experience it was as there is way more to this nightmare than can fit in one write up, and still this is ongoing as customer service is non existent, they just pon off problems to different departments take forever to answer(months for a reply) and they just love to say sorry without actually doing anything about the issues. AVOID AT ALL COSTS, or be prepared for disappointment after disappointment. I’ve also been waiting over 3 months to receive a voucher credit for cancelation insurance so if you think that has you covered, think again. The voucher will probably expire by the time anyone does their job properly or gets back to you. This company likes to play with peoples money, very prompt and on it when you wanna initially book or pay them but once they have your money, good luck.

  Everyone please do yourselves a favour and avoid this nightmare, I did my wedding with them and everything that they did was horrible, the agent in charge of my wedding was horrible to deal with, no one could get a hold In a timely manner, they hated talking over the phone and always had automated emails, not to mention how many times you’d get a out of office vacation email at the most crucial times. Names were input incorrectly, and the list goes on and on literally of how bad a job they did. This service is suppose to make it easier and smooth for the couple but it’s the furthest thing from that, stress beyond belief and a literal nightmare. We had a group of close to 90 and the amount of people that came to us complaining of how bad the service was and how they couldn’t reach who they needed to speak to in a timely manner is appalling. If you wanna automate everything and not talk to anyone hire some bots. They charged me for premium liquor and gave me no name brands, they told me to put chandelier lights and misrepresented it with pictures that looked nothing like what was in my tent, they were the farthest thing from elegant with very ugly flood lights in the corners, they put my uncle from Italy in a room with My friend who didn’t know each other even though they both booked single occupancy, they charged my mother extra $200usd so my uncle could impede her and my dads privacy on my wedding to sleep on a pull out with no sheets because obviously he’s not staying in the the room with the random friend especially when he paid for his own room. After 6 months they refunded the 200 and simply said sorry like that is normal practise for this situation, like they didn’t totally mess plans up and ruin things, was very embarrassing for us as a couple having my uncle from Italy sleep on a pull out with no sheets and take away from my parents privacy on our wedding week. I’m more than happy to explain in more detail how bad of a experience it was as there is way more to this nightmare than can fit in one write up, and still this is ongoing as customer service is non existent, they just pon off problems to different departments take forever to answer(months for a reply) and they just love to say sorry without actually doing anything about the issues. AVOID AT ALL COSTS, or be prepared for disappointment after disappointment. I’ve also been waiting over 3 months to receive a voucher credit for cancelation insurance so if you think that has you covered, think again. The voucher will probably expire by the time anyone does their job properly or gets back to you. This company likes to play with peoples money, very prompt and on it when you wanna initially book or pay them but once they have your money, good luck.

  Sunwing Weddings's reply:

  Thank you for bring your concerns to our attention. Our customer care department has been made aware of your experience and upon collection of further information someone will be in contact with you.
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• Karen B. Sent on 22/04/2020
  4.8 out of 5 rating

  4.8
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    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  amazing beach wedding

  I am so happy i made the decision to book our wedding for Feb.2020 at the Barcelo hotel in Huatulco, mexico. I consulted with sunwing 10 months before the wedding which i strongly recommend. I was assigned Kristina Arevalo who was my group sales rep which meant she took care of all the bookings, tickets and insurance as we had people coming from 4 different cities. I asked many many questions and she never showed any signs of annoyance as trust me there were many. There were no issues's with any of the bookings which is quite complicated as there are always the issues's that come up with cancellations etc. Also through sunwing I had Jessica Doutas who was my wedding planner in planning the wedding details regarding decor,set up , flowers , entertainment and most important menu. I was also give a wedding planner at the Barcelo "Mormay Gonzalez" who ensured everything Jessica had helped me plan came to be which it did beyond my expectations.

  I am so happy i made the decision to book our wedding for Feb.2020 at the Barcelo hotel in Huatulco, mexico. I consulted with sunwing 10 months before the wedding which i strongly recommend. I was assigned Kristina Arevalo who was my group sales rep which meant she took care of all the bookings, tickets and insurance as we had people coming from 4 different cities. I asked many many questions and she never showed any signs of annoyance as trust me there were many. There were no issues's with any of the bookings which is quite complicated as there are always the issues's that come up with cancellations etc. Also through sunwing I had Jessica Doutas who was my wedding planner in planning the wedding details regarding decor,set up , flowers , entertainment and most important menu. I was also give a wedding planner at the Barcelo "Mormay Gonzalez" who ensured everything Jessica had helped me plan came to be which it did beyond my expectations.
• Xiang Sent on 15/02/2019
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Great experience, highly recommended

  I started planning my wedding with zero knowledge. Thank god I had Brie as my wedding planner. She’s so thoughtful and professional in any way. My concerns are addressed and my questions are answered right away. If I forgot to reply back to her, she sent me friendly reminder of what to do next. She is such a huge help to my wedding.

  I started planning my wedding with zero knowledge. Thank god I had Brie as my wedding planner. She’s so thoughtful and professional in any way. My concerns are addressed and my questions are answered right away. If I forgot to reply back to her, she sent me friendly reminder of what to do next. She is such a huge help to my wedding.
• Alyssa B. Sent on 13/02/2019
  4.4 out of 5 rating

  4.4
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    5.0
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    3.0 out of 5 rating
    3.0
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    4.0 out of 5 rating
    4.0

  Great Experience with Sunwing Weddings

  Overall, great experience with Sunwing Weddings! When we booked, there was a promotion on to receive $1000 wedding planning package - it was the best thing we could have done. Even if there is no promotion, highly recommend this as it removes so much stress and makes the process seamless! Our wedding planner Antoinette Camastra was amazing to work with. She was super organized and always answered all of our questions (and I had lots ...). They organized everything directly with the hotel until a few weeks before - then they pass you off to the local wedding coordinator to finalize all the last minute details. I think if I had to do it all on my own, I would have gone insane. I was a bit nervous about choosing everything based on pictures .... however - everything I chose was EXACTLY like the photos. We were so impressed that everything was true to colour and design as what was in the photos. Great experience and I would highly recommend them to anyone. The booking side of things was a bit stressful - but the wedding side of things they have everything together!!!

  Overall, great experience with Sunwing Weddings! When we booked, there was a promotion on to receive $1000 wedding planning package - it was the best thing we could have done. Even if there is no promotion, highly recommend this as it removes so much stress and makes the process seamless! Our wedding planner Antoinette Camastra was amazing to work with. She was super organized and always answered all of our questions (and I had lots ...). They organized everything directly with the hotel until a few weeks before - then they pass you off to the local wedding coordinator to finalize all the last minute details. I think if I had to do it all on my own, I would have gone insane. I was a bit nervous about choosing everything based on pictures .... however - everything I chose was EXACTLY like the photos. We were so impressed that everything was true to colour and design as what was in the photos. Great experience and I would highly recommend them to anyone. The booking side of things was a bit stressful - but the wedding side of things they have everything together!!!

  • +10 Photos
• Jeff H. Sent on 06/02/2019
  4.4 out of 5 rating

  4.4
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    5.0
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    4.0
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  A great experience in planning!

  Jessica and her Sunwing wedding team were super to deal with! The conference call walked us through everything we needed to think about (and we reviewed the forms line by line to ensure nothing was missed/all questions clarified). Her communications were always timely and she was great with notifying about out-of-office periods so we were never left wondering.
  
  The hand-off to connect with the resort wedding planner was done a month in advance and we understood that communicating directly with the resort planner would be a little more sporadic so we were prepared for that as well as okay with that.
  
  Our group of 28 was well-looked-after and we had a great wedding day!
  
  It was a great experience and we would recommend Wedding Vacations by Sunwing to anyone considering a destination wedding. Thanks, Jessica!
  
  Jeff and Kendal

  Jessica and her Sunwing wedding team were super to deal with! The conference call walked us through everything we needed to think about (and we reviewed the forms line by line to ensure nothing was missed/all questions clarified). Her communications were always timely and she was great with notifying about out-of-office periods so we were never left wondering.
  
  The hand-off to connect with the resort wedding planner was done a month in advance and we understood that communicating directly with the resort planner would be a little more sporadic so we were prepared for that as well as okay with that.
  
  Our group of 28 was well-looked-after and we had a great wedding day!
  
  It was a great experience and we would recommend Wedding Vacations by Sunwing to anyone considering a destination wedding. Thanks, Jessica!
  
  Jeff and Kendal
• Alyssa R. Sent on 28/01/2019
  5 out of 5 rating

  5.0
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    5.0
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  Great experience

  Easy to get ahold of. Lots of different options to choose from. Everyone was very professional. Wedding day went great.

  Easy to get ahold of. Lots of different options to choose from. Everyone was very professional. Wedding day went great.

  • +3 Photos
• Karen S. Sent on 01/01/2019
  5 out of 5 rating

  5.0
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    5.0
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  Professional, organized and AMAZING!

  We got married a couple weeks ago at the beautiful Royalton Negril Resort & Spa on the Sky Terrace. Our wedding planner, Seana was amazing! She was well organized and ensured that our vision was brought to fruition. She was professional and quick to respond to all our questions. My husband and I would like to thank Wedding Vacations by Sunwing for such a wonderful experience and would highly recommend their services to future couples wanting to tie the knot :)

  We got married a couple weeks ago at the beautiful Royalton Negril Resort & Spa on the Sky Terrace. Our wedding planner, Seana was amazing! She was well organized and ensured that our vision was brought to fruition. She was professional and quick to respond to all our questions. My husband and I would like to thank Wedding Vacations by Sunwing for such a wonderful experience and would highly recommend their services to future couples wanting to tie the knot :)
• Mary E. Sent on 23/12/2018
  5 out of 5 rating

  5.0
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    5.0
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  Wedding in Jamaica

  We booked through Kelsey Stafford at Flight Center and Jessica Doutsas at sunwing. Both ladies were extremely professional and helpful. Our guests were dealt with promptly and all of our questions were answered in a timely fashion. They were both so helpful with suggestions and any potential issues. We are so excited for our trip and I would recommend this service without hesitation!

  We booked through Kelsey Stafford at Flight Center and Jessica Doutsas at sunwing. Both ladies were extremely professional and helpful. Our guests were dealt with promptly and all of our questions were answered in a timely fashion. They were both so helpful with suggestions and any potential issues. We are so excited for our trip and I would recommend this service without hesitation!

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