We were scammed by this company
An identical email was written above. We were scammed by this company, and I have to believe that the "good" reviews are not real.
- Chandu had no idea what his obligations were, what the schedule was, what he was supposed to do, etc. the entire evening. My brother, my mother, and I were all approached on separate occasions by Chandu throughout the evening asking what was coming next. My family was appalled. Our wedding coordinator had absolutely no idea what was happening from the evening's start to when he left. At 5:37 pm, when the ceremony was supposed to begin at 5:30 pm, I found Chandu alone in the hallway, seemingly listening to a voicemail. Already stressed that we were late, I interrupted him and asked what he was doing. He told me in a "not to worry" attitude: "The ceremony only starts at 5:30 pm". I pointed to the clock. It was 5:37 pm. I was already stressed and furious. I can assure you - a stranger off the street would have done a better job.
- I have never known a wedding planner or coordinator to arrive for a formal wedding in a red hooded sweatshirt. I was insulted from the moment he reached out to shake my hand upon my arrival. My guests were also insulted that this individual had zero respect for the occasion, demonstrated by his attire, and he stuck out like a sore thumb the entire evening. A wedding coordinator is supposed to be invisible. He was highly visible all evening.
- Chandu arrived an hour late, seemingly having no idea what time he was supposed to arrive. The schedule Courtney and Alina agreed to noted a 2:00 pm arrival time. He showed up just after 3:00 pm. As a result, he was not present to coordinate the vendor arrivals. My wife's best friend had to coordinate this. It was humiliating to say the least.
- Courtney had diligently provided Alina with the evening's schedule, along with a revision to the schedule approximately two weeks prior to the wedding, on September 25. Chandu attended with no knowledge of anything. Courtney had approached the evening with organization, care, and caution. None of this appeared to matter to Chandu at all. He knew nothing.
- Chandu then had the gall to ask my brother (not even me or Courtney) if he could leave at 10:30 pm, because he had "worked late the night before". He wanted to leave approximately 7 hours after his arrival. According to the schedule that you and Courtney both agreed to, Chandu was to arrive at 2:00 pm, and leave at midnight. No issue was ever raised to Courtney in this regard, and so she relied on this.
I said it before, and I'll say it again here: A stranger off the street would have done a better job.
This was embarrassing to me, to Courtney, and to some of my guests. This was abhorrent.
Feeding him felt like feeding another guest we didn't know or like. We felt scammed. I still do.
I had to threaten to sue Alina just to get $200 back. Disgusting. Initially, she wanted to impose the condition that I would only receive the money if I kept my thoughts to myself.
Do not use this company.