Reviews for Erinmills Limousines

Reviews

+6 User photos

• Monica Sent on 10/12/2022
  4.8 out of 5 rating

  4.8
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    4.0 out of 5 rating
    4.0
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    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Reliable Wedding Day Transportation

  Erin Mills Limousine was affordable, reliable, easy to work with, and got us from point A to point B without a worry. We had one white stretch Lincoln Navigator take the groom/groomsmen from the hotel to our venue, and that same limo circled back to pick up the bride/bridesmaids. The driver was friendly and helpful. The limo looked great, but the lighting features inside the limo were not working (the bar lights, ceiling lights, etc.). This wasn’t the biggest deal, but it would’ve been nice. Overall, they offered us the best price and got the job done.

  Erin Mills Limousine was affordable, reliable, easy to work with, and got us from point A to point B without a worry. We had one white stretch Lincoln Navigator take the groom/groomsmen from the hotel to our venue, and that same limo circled back to pick up the bride/bridesmaids. The driver was friendly and helpful. The limo looked great, but the lighting features inside the limo were not working (the bar lights, ceiling lights, etc.). This wasn’t the biggest deal, but it would’ve been nice. Overall, they offered us the best price and got the job done.

  Erinmills Limousines's reply:

  Thank you for choosing Erinmills Limousine to be part of your special day! I'm glad everything went well, the driver did tell me about the issue with the lighting in the back of the limo, and something we have looked into. It was a pleasure working with you right up until the day of the wedding.
  
  We look forward to hearing from you in the near future.
  
  Kind Regards,
  
  Kathleen Martin
• Katherine P. Sent on 14/11/2022
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Professional and prompt!

  Very prompt and professional and a friendly driver!

  Very prompt and professional and a friendly driver!

  Erinmills Limousines's reply:

  Hi Katherine,
  
  Thank you for choosing Erinmills Limousine to be part of your special day.
  
  We look forward to hearing from you in the near future!
  
  Kind Regards,
  
  Kathleen Martin
• Kristina Sent on 23/10/2022
  1.6 out of 5 rating

  1.6
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
  • Flexibility
    4.0 out of 5 rating
    4.0

  NEVER Hire them

  Pro: They were flexible in me moving my wedding date as a result of covid. But the compliments end there.
  Con: The party bus showed up late, smelled like gasoline on the inside - to the point where those on the bus smelled like gasoline in their clothes when they got off. It had no working aux cable, had no air-conditioning on a humid 35 degree day and had a broken window which was flapping dangerously on the highway. And that was just the bus....
  
  The bus driver did not call to warn us of being late or of the bus' condition, he tried to claim that the air-conditioning did work. We caught him smoking a vape multiple times, and the most dangerous part is I had 2 pregnant women in my bridal party that he didn't seem to care about.
  
  While we had the ceremony he went to walmart, bought a fan and put it on the floor of the bus - it literally flew around the aisle and did nothing to help. My 45 person party bus which was supposed to have 30 people ended up carrying 6 people.... everyone else had to take ubers, drive themselves, or carpool with friends and family. which completely ruined the point of having a limo bus with my bridal party.
  
  What is the worst part of all of this, the office manager "Kathleen" was unsympathetic and said that services were rendered therefore there was nothing she could do. I got a measly couple hundred dollars back for something I paid 2000 for and I couldn't use. They did reimburse for the ubers - but the fact that I had to hitch a ride to my own ceremony WITH MY WEDDING PLANNER is beyond reprehensible.
  
  I will never recommend this company to anyone. I seriously cannot say worse things about the product, the customer service and everything in between.
  

  Pro: They were flexible in me moving my wedding date as a result of covid. But the compliments end there.
  Con: The party bus showed up late, smelled like gasoline on the inside - to the point where those on the bus smelled like gasoline in their clothes when they got off. It had no working aux cable, had no air-conditioning on a humid 35 degree day and had a broken window which was flapping dangerously on the highway. And that was just the bus....
  
  The bus driver did not call to warn us of being late or of the bus' condition, he tried to claim that the air-conditioning did work. We caught him smoking a vape multiple times, and the most dangerous part is I had 2 pregnant women in my bridal party that he didn't seem to care about.
  
  While we had the ceremony he went to walmart, bought a fan and put it on the floor of the bus - it literally flew around the aisle and did nothing to help. My 45 person party bus which was supposed to have 30 people ended up carrying 6 people.... everyone else had to take ubers, drive themselves, or carpool with friends and family. which completely ruined the point of having a limo bus with my bridal party.
  
  What is the worst part of all of this, the office manager "Kathleen" was unsympathetic and said that services were rendered therefore there was nothing she could do. I got a measly couple hundred dollars back for something I paid 2000 for and I couldn't use. They did reimburse for the ubers - but the fact that I had to hitch a ride to my own ceremony WITH MY WEDDING PLANNER is beyond reprehensible.
  
  I will never recommend this company to anyone. I seriously cannot say worse things about the product, the customer service and everything in between.
  
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• Alexandra Sent on 14/01/2022
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  Great Value, and amazing customer service!

  The week of our wedding, my husband and I have to cancel our reception because of new Covid restrictions. If it wasn’t for Kathleen I would have totally forgotten to follow up with Erin Mills Limo! She was awesome! Answered emails quickly, great pricing for a 32 person limo bus and like I said, called ME to see if she could help with our big day.
  Not to mention the driver was SO polite, kind and got us to our photography site and back home safely. What an incredible company!

  The week of our wedding, my husband and I have to cancel our reception because of new Covid restrictions. If it wasn’t for Kathleen I would have totally forgotten to follow up with Erin Mills Limo! She was awesome! Answered emails quickly, great pricing for a 32 person limo bus and like I said, called ME to see if she could help with our big day.
  Not to mention the driver was SO polite, kind and got us to our photography site and back home safely. What an incredible company!

  Erinmills Limousines's reply:

  Hi Alexandra,
  
  Thank you for your kind words, I'm happy to hear that everything went smoothly, on time and the service was to your expectation.
  
  With everything that has been happening and couples having to make drastic changes, cancel, postpone, and sometimes more than once or twice, it is easy for them to over look some details.
  
  I was more than happy to help you both along the way, with these crazy times, just want couples to have their special day and enjoy it.
  
  I look forward to hearing from you in the future!
  
  Kind Regards,
  
  Kathleen Martin
• Ian K. Sent on 15/11/2021
  3.6 out of 5 rating

  3.6
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    3.0 out of 5 rating
    3.0
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    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0
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    3.0 out of 5 rating
    3.0
  • Flexibility
    4.0 out of 5 rating
    4.0

  Technical difficulties

  We had some challenges on our wedding day with the limousine we were provided. It was a hot day in September and within five minutes of getting into the limo, a circuit blew and the lights, sound and most importantly, AC cut out. The driver attempted to get it up and running again but was not able to get it fixed for the trip for the groomsmen. It was resolved for the second trip for the bride and bridesmaids thankfully, but this unfortunately impacted the overall experience.

  We had some challenges on our wedding day with the limousine we were provided. It was a hot day in September and within five minutes of getting into the limo, a circuit blew and the lights, sound and most importantly, AC cut out. The driver attempted to get it up and running again but was not able to get it fixed for the trip for the groomsmen. It was resolved for the second trip for the bride and bridesmaids thankfully, but this unfortunately impacted the overall experience.
• Amanda M. Sent on 20/08/2020
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Great Service, Great Limo Bus!

  Our driver was THE BEST! I booked them because my brother had used them for his wedding, and they had a big beautiful bus limo which we needed with the number of guests we had that needed a ride.
  
  The Driver provided us with water and champagne, did not mind waiting for us and making a bunch of stops, came back early at the end of the night and dropped everyone off at home. I highly recommend this company to everyone!
  
  From the first interactions with Christina until the end of the night, Erin Mills Limo did NOT disappoint. I highly recommend to anyone looking for an affordable limo company with LARGE LIMO BUSES that hold 40 people! With top notch drivers.
  
  Thank you for getting us around safely on our wedding day!
  
  

  Our driver was THE BEST! I booked them because my brother had used them for his wedding, and they had a big beautiful bus limo which we needed with the number of guests we had that needed a ride.
  
  The Driver provided us with water and champagne, did not mind waiting for us and making a bunch of stops, came back early at the end of the night and dropped everyone off at home. I highly recommend this company to everyone!
  
  From the first interactions with Christina until the end of the night, Erin Mills Limo did NOT disappoint. I highly recommend to anyone looking for an affordable limo company with LARGE LIMO BUSES that hold 40 people! With top notch drivers.
  
  Thank you for getting us around safely on our wedding day!
  
  

  • +2 Photos

  Erinmills Limousines's reply:

  Hi Amanda,
  
  I hope both you and your husband are doing well.
  
  Thank you for your kind words, and I'm so glad to hear that everything went well on your special day. I'm sure there was wonderful memories made.
  
  We look forward to hearing from you in the near future.
  
  Kind Regards,
  
  Kathleen Martin
  
  
• Maggie Sent on 18/12/2019
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Excellent service!

  Very prompt, clean, exceptional customer service from our driver!

  Very prompt, clean, exceptional customer service from our driver!

  Erinmills Limousines's reply:

  Hi Maggie,
  
  Thank you for letting us be part of your special day. I'm sure lots of wonderful memories were made. I will be sure to pass along your kind words to your driver.
  
  We look forward to hearing from you in the near future.
  
  Kind Regards,
  
  Kathleen Martin
• Cat R. Sent on 27/11/2019
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Above and beyond all expectations

  Erin Mills Limo is truly one of a kind – I am so glad they were recommended to us for our wedding day! I have booked many limos in the past but I am truly wowed by the level of service and care we received.
  
  From booking to the end of our wedding day, the service was exceptional, extremely punctual, and very accommodating. All of our requests and changes were completed swiftly and without any hesitation. We went from Vaughan to Mississauga to Hamilton and not a single beat was missed or out of place.
  
  We booked the 45 passenger bus and the limo itself was stunning. Everything was in perfect condition and it was stocked with water for us.
  
  Our driver was Paul, and he is the true reason we enjoyed our experience so much. Paul was kind, friendly, and extremely helpful. He went above and beyond his duties as our driver to even help our elderly guests get into our ceremony area by holding the door for them. Keep shining, Paul! Thank you so much.
  
  We had a smooth and enjoyable experience from start to finish and will only be booking and recommending Erin Mills in the future!

  Erin Mills Limo is truly one of a kind – I am so glad they were recommended to us for our wedding day! I have booked many limos in the past but I am truly wowed by the level of service and care we received.
  
  From booking to the end of our wedding day, the service was exceptional, extremely punctual, and very accommodating. All of our requests and changes were completed swiftly and without any hesitation. We went from Vaughan to Mississauga to Hamilton and not a single beat was missed or out of place.
  
  We booked the 45 passenger bus and the limo itself was stunning. Everything was in perfect condition and it was stocked with water for us.
  
  Our driver was Paul, and he is the true reason we enjoyed our experience so much. Paul was kind, friendly, and extremely helpful. He went above and beyond his duties as our driver to even help our elderly guests get into our ceremony area by holding the door for them. Keep shining, Paul! Thank you so much.
  
  We had a smooth and enjoyable experience from start to finish and will only be booking and recommending Erin Mills in the future!

  Erinmills Limousines's reply:

  Hi Jovana,
  
  Thank you for letting Erinmills Limousine be part of your special day. I'm sure wonderful memories were made. It's wonderful to hear that your driver Paul went above and beyond, I'm sure he wanted to make your wedding day transportation safe,stress free and of course enjoyable.
  
  Congratulations to both you and your husband, we look forward to hearing from you in the near future.
  
  Kind Regards,
  
  Kathleen Martin
• Samantha Sent on 13/08/2019
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Amazing Experience

  Erinmills Limousine is a great company. From the very beginning, Christina was helpful and informative. They worked with us to tailor an itinerary for our wedding reception. The driver arrived on time and was friendly and easy to work with. The vehicle was stocked and clean. I would definitely recommend this company to anyone in the future. Their prices are reasonable and I have heard so many stories from other brides about terrible limo services or last-minute cancellations. This is a company you can rely on for great service on your wedding day and other occasions!

  Erinmills Limousine is a great company. From the very beginning, Christina was helpful and informative. They worked with us to tailor an itinerary for our wedding reception. The driver arrived on time and was friendly and easy to work with. The vehicle was stocked and clean. I would definitely recommend this company to anyone in the future. Their prices are reasonable and I have heard so many stories from other brides about terrible limo services or last-minute cancellations. This is a company you can rely on for great service on your wedding day and other occasions!

  Erinmills Limousines's reply:

  Hi Samantha,
  
  Thank you for letting us be part of your wedding day. I'm sure wonderful memories were made. It was our pleasure helping you along the way, with providing a safe, smooth and enjoyable ride.
  
  Again, thank you for choosing Erinmills Limousine. We look forward to hearing from you in the near future.
  
  Kind Regards,
  
  Kathleen Martin
• Stephanie M. Sent on 28/05/2019
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Incredible limos and services!

  Erin Mills Limousine Service was absolutely amazing! Christina was always so helpful and so quick on all responses when we were talking and working out the perfect package for my wedding! The prices were great and we built a package that worked best for us! Limos all arrived on time, were super clean and all of the drivers we had were super friendly and professional! Helping myself personally in and out of the limo with my rather poofy wedding dress haha! John, the driver of our Limo Bus, went above and beyond by bringing my husband and I some water while we were in the park taking photos! It was getting hot and just that simple gesture really made us even more appreciative of the whole service! Really incredible! I cannot recommend this limo company enough! I for sure will recommend to all my future bride friends and will be using them again for any of my own needs! Thank you again for everything!

  Erin Mills Limousine Service was absolutely amazing! Christina was always so helpful and so quick on all responses when we were talking and working out the perfect package for my wedding! The prices were great and we built a package that worked best for us! Limos all arrived on time, were super clean and all of the drivers we had were super friendly and professional! Helping myself personally in and out of the limo with my rather poofy wedding dress haha! John, the driver of our Limo Bus, went above and beyond by bringing my husband and I some water while we were in the park taking photos! It was getting hot and just that simple gesture really made us even more appreciative of the whole service! Really incredible! I cannot recommend this limo company enough! I for sure will recommend to all my future bride friends and will be using them again for any of my own needs! Thank you again for everything!

  Erinmills Limousines's reply:

  Hi Stephanie,
  
  My apologies for the delay in responding back to you for this review.
  
  Thank you for choosing Erinmills Limousine, we were happy to be part of your special day. I'm sure wonderful memories were made.
  
  I'm glad to hear that John went above and beyond to make your wedding day transportation a memorable one.
  
  We look forward to hearing from you in the near future.
  
  Kind Regards,
  
  Kathleen Martin

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