Reviews for Good To Go Limousine Services
Reviews
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3.6 out of 5 rating
3.6 out of 5 rating
12 reviews
72% recommend it
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Sam A. Sent on 06/09/2023
We made a very good decision to hire them
Excellent service great pricing and Limo was very well-maintained. We did full day wedding service, driver was so humble and well management extremely friendly as well.
Very happy with service 👌👍🏻 -
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Jorge A. Sent on 20/06/2023
Best and comfortable clean limousine
Excellent service, great pricing & the limo was very well maintained. We did a full day winery trip, the driver was so humble & patient. Management & staff was extremely friendly as well. -
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Hr7 S. Sent on 06/06/2023
Great service - dispatch was very responsive and well organized. Good quality vehicle, which was very clean
We just wanted to say thanks to Limo Service. We had such a great time on our limo tour of Niagara Falls. The driver was so kind and polite, the car was beautiful -
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![Giovanna]()
Giovanna P. Sent on 26/11/2019Do Not Recommend
We had the extreme displeasure to come across this company. To be honest, I do not even think they should be considered to take a role in anyone's special wedding day. The driver was the most unprofessional, rude (literally used foul language toward us - newlyweds for less than one hour), unsafe and scheming for extra cash individual we have ever come across.
If I had read earlier reviews, I would have skipped over them in a heartbeat. We had decided on getting a limo to take the ladies from the bridal party to the ceremony space very last minute. It was because of this that led me to this awful company who I am pretty sure is only a daughter and father. The same lady that I made contact with initially was the driver that came late to get us. I was overly anxious that day because our timeline depended on everything and everyone to run on time. Our pick up time was set for 2:30pm. I messaged the driver at 12pm to confirm that everything was running on schedule and even reiterated my contact number and to call when she arrived downstairs. Our wedding day was the tail end of the snowy week we had in Toronto. The temperature had dropped so drastically for a November wedding and I was not prepared to have my ladies wait outside in -15 C weather. In the 12pm message I asked they call us when they arrived and when 2:30pm came and went, I became super anxious. Our awesome photographer (who I cannot say anything negative about because she actually cares about her business) offered to head down (we live in a condo building) and scout for the driver. We waited patiently, and finally, she rolled in at 2:43pm! (Red flag) This caused a huge delay in EVERYTHING! When we tried getting into the limo, the footboard (the tiny step that is present on SUVs) was complete ICE! I almost slipped (Red flag) and when I asked if there could be something done about it, she had the audacity to deny that there was anything wrong as she used her boot to scrape off the ice (Unsafe conditions). She later then explained that she had just come back from washing the limo and that, that could have been the cause for the ice. First of all, why would you run the risk of washing your limo right before picking up your customers? Thinking about traffic and the possibility of running late, it truly baffles me. Once inside, she immediately asked to get paid (I had the envelope ready), but her attitude in asking was uncalled for. She added that she wouldn't move the limo unless she got paid first (Red flag) even though no one said anything about not paying her. She also made sure to express that the tip was to be part of the payment upfront. In all my years, who tips before a service is delivered? I digress the whole initial encounter was awkward and a complete prelude to what was yet to come.
We obviously arrived late (even though her very unsafe driving got us there in one piece, I saw the look in the pedestrians' eyes when she not only went on the curve once while making a right turn, but twice). We missed about 20 mins of our first look pictures which effected our bridal party pictures and ultimately our ceremony start time. Due to the timing, we didn't get as many pictures with our families as we wanted. When we finally finished, she then starts using the actual number I gave her. She called a couple of times to let us know that she was waiting outside. By the time we reached the limo, she started with the narrative, "You're half an hour late". We JUST got married. Literally about half hour ago and all she could talk about was how we were not at the limo as discussed.
We had decided that my new husband and I would ride the Limo alone to the reception and the bridal party would drive with their significant others. They were to arrive earlier to greet our guests and so forth. While we were in the limo, my husband noticed how cold it was in there (no heating - another Red flag) and noticed the weird fingerprints everywhere (I guess she only washed the exterior and didn't bother with the interior - Red Flag). She then started eating corn nuts with the panel down and subjected us to the smell and the noise of her crunching. Upon arriving at our final location.... things took a turn for the worse. (Yeah, it ACTUALLY gets worse).
She parks the limo about 40 steps away from our venue on Queen St West. She then proceeds to tells us that she has to charge us more for being late. In response, I mention that she was initially late to get us which led to everything being pushed about 20 to 30 mins. She ignored what I said and kept insisting that we pay her. At this point, it is only us in the limo. I don't exactly have pockets on my wedding dress filled with extra cash to give this woman who already has started to yell at us and threaten that she will lock us in if we don't pay her. My husband, who is always cool, calm and collected tried reasoning with this illogical human and said, "This is not the right time or place. We just got married. Can we settle this tomorrow morning? You have our contact info and we have yours". Oh no, instead she started to call us cheap. After dishing out $400 she called us cheap............No. If she is the face of Good To Go Limo, I really do hope this review will help others to NEVER experience the outright, disgusting treatment we received that (suppose to be our special day) evening. At this point, she began cursing at us, using foul language....THREATENING us to go into our venue and tell our guests what was happening. At this point, we said, "Oh no, that's it. You get nothing...tonight or tomorrow". I then explain to her, the tip that was given at the beginning will cover the half-hour that she keeps talking about and to chuck it at she gets no tip because of her inept experience with custimer service. No one is entitled to get any tip unless customers are satisfied with the service. We were beyond mortified. She then starts screaming on Queen Street, saying the most AWFUL things to us....our pastor, our parents, our GRANDPARENTS had to be subjected to this vilest interaction from a very VILE woman! Upon arriving, it was so embarrassing to have to explain to ANYONE the circumstance.
I am bewildered at how anyone can run or represent a company such as this one.
DO NOT BOOK WITH THEM.
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