Reviews for Lucid Limousine
Reviews
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4.8 out of 5 rating
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4.8 out of 5 rating
103 reviews
97% recommend it
Awards
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![Mat]()
Mat B. Sent on 05/06/2024Easy booking but many of the key amenities
It was on time and pick-ups and drop off were well timed. Limo driver stayed with us the entire time, making it easy to pack / unpack as needed. However, we did run into a few issues, the primary being the A/C really not working well (or at all) in the limo, to the point we were significantly sweating on the way to any location. Our shirts were drenched, and the bride/bridesmaids had to redo their makeup due to all the sweat. This was an added cost on our end to get fixed. Moreover, minor details but would have been nice were no red carpet upon pickup or dropoff, no champagne (just glasses), and no dressing of vehicle (ie. marraige sign). Overall, poor performance, owner hasn't gotten to me back 2 days after reaching out (hence writing a review), 6 hour package with gratuity upfront (how does that make sense?)Lucid Limousine's reply:
Hi Mat
Iam very sorry that there was these issues on your wedding day and i dont really understand the AC issue as it was tested the night before and the morning of your wedding. Sorry i did see your message but i was away due to a death and i just wasnt really online. Your driver Mike was a well experienced driver and he said in his notes that when he notice you guys getting hot that he did go to the back of the limo to see what was worng and he said that soneone change or touch the control pad and the AC was not even on?? He said he did fix it and asked if everything was better and someone said alot better? So i dont understand what happen there. Also you had my direct # and could of called me anytime if there was a issue which i always said that. The champagne was in the front of the limo in ice and all you had to do was to ask the driver but i did find in odd that is was not placed in the back when the run started so i kinda blame the driver for that as well. Iam sorry about that. I really hate when a couple have a bad experience and truly very sorry. If you every need a limo let me know and i will adjust rates to make it up to you guys forsure. -
![Adam]()
Adam N. Sent on 24/05/2024Fantastic Service with Lucid Limousines
Lucid Limousines was a great service to have on our big day. The groom and the guys were in Brampton, while the bride and the girls were in Mississauga. Both drivers were very friendly and professional, and made the trip to Ancaster in great time. The wedding party had a great time being on the limo bus. We also had the luxury town car service bring my wife and I to the Sheraton Hotel in downtown Toronto, and the driver was very nice, and helped loading and unloading our bags. Paul was very kind, and helped us in scheduling the morning pickups in a way that we'd have time for pictures, while also allowing us to enjoy the day as a whole. I would definitely recommend Lucid Limousines for your upcoming big day. -
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![Gabrielle]()
Gabrielle P. Sent on 29/01/202410/10 would book again
Though at first it was hard to get a response from Paul, and confirmation of our booking, he did eventually assure us that our booking was set on his end. His service day-of was perfect! He was ready when we were and was super kind and helpful. The ride itself was safe and comfortable. I would definitely book again! -
![Kerry]()
Kerry B. Sent on 05/07/2023Smooth Ride
Paul was great to work with. He was super responsive right from the start. He made everything so easy. I went with a luxury SUV, it was spotless and my driver was great. Very dependable, and all pick up and drop offs went super smooth. Price was very reasonable and service was perfect. I was very happy and would definitely recommend Lucid Limousine.Lucid Limousine's reply:
Hi Kerry
Just wanted to say thanks for the review and we appreciate your business it was a great day. We wish you all the best for the future. -
![Brittany]()
Brittany F. Sent on 13/01/2023Reliable and accommodating !
Paul is great , he was super easy to deal with, answered quickly and the price was great for our New Years Eve booking. Ride was on time for our wedding party - highly recommend !Lucid Limousine's reply:
Brittany just wanted to say thanks for taking the time to drop a few lines on our service for your special day we had a fun time doing your event and would like to take this time to say Big Congratulations on your new journey from the team of Lucid Limousines we wish you all the best. -
![Crystal]()
Crystal H. Sent on 11/10/202225 min Late
Send to update itinerary two month before wedding called and double check was insured they had update. What is to have champagne and wine fully stocked and brought the wrong limo and what we ordered not to mention was 25 minutes late for the wedding because they went to the wrong address from the old itinerariesLucid Limousine's reply:
We did apologize for the mix up not to mention your area of service took us almost 2hrs to get to 1 way. What happen with the email that was sent to our driver was he got the first details and was just sent in error which was totally by accident and you didnt mention we refunded the full gratuity fee to you as well where are driver had to drive back 2hrs just to get back to our office and you didn't if even say thanks to him as well. He was not to blame but you guys didnt need to treat him the way you guys did. Your in the restaurant business and things happen iam sure you wouldn't like people treating your staff the way you treated mine. Very sorry again and we wish you 2 all the best. -
![Corina]()
Corina K. Sent on 27/09/2022Good service, would recommend
We hired a limo and shuttle for our wedding. The limo and shuttle were both really nice inside! The limo driver was very patient with us and waited while we finished up a few things at the end of the night. The shuttle was on time and a good experience for our guests. The only thing that was a bit disappointing was that we had bought a package that was supposed to include soft drinks, water, and champgne and they weren't there. We would definitely recommend this company's limo services!
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