Reviews for Mermaid Luxury Limo - Hamilton

Reviews

• Jovan Sent on 05/11/2024
  3.8 out of 5 rating

  3.8
  • Quality of service
    3 out of 5 rating
    3.0
  • Response time
    4 out of 5 rating
    4.0
  • Professionalism
    4 out of 5 rating
    4.0
  • Value
    4 out of 5 rating
    4.0
  • Flexibility
    4 out of 5 rating
    4.0

  Good office staff, Bad Drivers

  We found mermaid luxury through a recommendation of family friends and proceeded to go with them. Discussing pricing and service options was an overall good experience with the office staff.
  
  However, the driver we had for the night of our wedding was not professional, would respond to our concerns in a rude manner and just difficult to deal with. We arranged a shuttle service from a hotel to our venue, the driver took our guests to the wrong location. Later in the evening my wife and I saw the limo driver to discuss shuttling our guests back to their hotel. The driver kept trying to tell us he was not aware that he was taking guests to 2... Read more

  We found mermaid luxury through a recommendation of family friends and proceeded to go with them. Discussing pricing and service options was an overall good experience with the office staff.
  
  However, the driver we had for the night of our wedding was not professional, would respond to our concerns in a rude manner and just difficult to deal with. We arranged a shuttle service from a hotel to our venue, the driver took our guests to the wrong location. Later in the evening my wife and I saw the limo driver to discuss shuttling our guests back to their hotel. The driver kept trying to tell us he was not aware that he was taking guests to 2 separate hotels. We had at least 5 conversations about this with the company when we booked the shuttle service. After tense discussion with him he finally agreed but was rude towards my wife and I the entire night. The Driver was also informing us that we had to leave before our arranged time at the end of the night as he had another pickup scheduled after ours.
  
  If going with mermaid luxury my only advice is to ensure that the drivers have clear understanding of where they need to be and when before providing services for the event. The driver for the evening honestly made it very stressful for my wife and I.
  
• Jaclyn Sent on 11/03/2024
  5 out of 5 rating

  5.0
  • Quality of service
    5 out of 5 rating
    5.0
  • Response time
    5 out of 5 rating
    5.0
  • Professionalism
    5 out of 5 rating
    5.0
  • Value
    5 out of 5 rating
    5.0
  • Flexibility
    5 out of 5 rating
    5.0

  Ensuring safety

  We had such a lovely driver for our wedding party transport. She was friendly and put up with a bunch of loud hooligans just happy to be there. Where she really excelled was when my sister in law missed the guest shuttle, and she drove them to the hotel block. Was kind of her to ensure that my sister got to the hotel safely.
  
  The vehicles were clean and exactly as advertised.

  We had such a lovely driver for our wedding party transport. She was friendly and put up with a bunch of loud hooligans just happy to be there. Where she really excelled was when my sister in law missed the guest shuttle, and she drove them to the hotel block. Was kind of her to ensure that my sister got to the hotel safely.
  
  The vehicles were clean and exactly as advertised.
• Danielle Sent on 15/11/2023
  5 out of 5 rating

  5.0
  • Quality of service
    5 out of 5 rating
    5.0
  • Response time
    5 out of 5 rating
    5.0
  • Professionalism
    5 out of 5 rating
    5.0
  • Value
    5 out of 5 rating
    5.0
  • Flexibility
    5 out of 5 rating
    5.0

  Great affordable limo service

  Super responsive team leading into our day. Our driver was professional, kept us on schedule and we felt the service was a great price!

  Super responsive team leading into our day. Our driver was professional, kept us on schedule and we felt the service was a great price!
Are you interested?
Send a message
• Paul Sent on 08/07/2023
  2 out of 5 rating

  2.0
  • Quality of service
    2 out of 5 rating
    2.0
  • Response time
    2 out of 5 rating
    2.0
  • Professionalism
    2 out of 5 rating
    2.0
  • Value
    2 out of 5 rating
    2.0
  • Flexibility
    2 out of 5 rating
    2.0

  Sub-par experience

  My wife and I used Mermaid Limo for our wedding. As far as timing is concerned, they were good. They showed up on time and we were able to get to our destinations on time. However, the rest of the experience was lacking. The limo itself was in desperate need of repair - door trim was falling of the inside, the air conditioning controls didn’t work (we got cool air, but couldn’t control via controls in the back), and the overall quality of the limousine itself was disappointing. There was no ice for the bottle of champagne either so it was warm to drink. The driver was also just OK. Again, he showed up on time but seemed a... Read more

  My wife and I used Mermaid Limo for our wedding. As far as timing is concerned, they were good. They showed up on time and we were able to get to our destinations on time. However, the rest of the experience was lacking. The limo itself was in desperate need of repair - door trim was falling of the inside, the air conditioning controls didn’t work (we got cool air, but couldn’t control via controls in the back), and the overall quality of the limousine itself was disappointing. There was no ice for the bottle of champagne either so it was warm to drink. The driver was also just OK. Again, he showed up on time but seemed a bit loopy. Also, when we arrived at the venue we were still taking pictures of the wedding party leaving the vehicle and he wasted no time approaching my wife to sign off on the paperwork before we’d even had a chance to determine if anyone needed a ride home. He did the same to me, and we were made to feel rushed and pushed aside. Honestly, I’d like to recommend their service, but I just can’t because it was just sub-par for what you’d expect on your wedding day.
• Victoria Sent on 01/11/2022
  5 out of 5 rating

  5.0
  • Quality of service
    5 out of 5 rating
    5.0
  • Response time
    5 out of 5 rating
    5.0
  • Professionalism
    5 out of 5 rating
    5.0
  • Value
    5 out of 5 rating
    5.0
  • Flexibility
    5 out of 5 rating
    5.0

  Mermaid Luxury Limos

  Had a great experience with Mermaid Luxury. Our driver was very pleasant and on time, and was patient with us as we rushed around and were tried to keep everything on time on our end. Everything was super simple and convenient, and we would definitely recommend their services in the Hamilton area!

  Had a great experience with Mermaid Luxury. Our driver was very pleasant and on time, and was patient with us as we rushed around and were tried to keep everything on time on our end. Everything was super simple and convenient, and we would definitely recommend their services in the Hamilton area!
• Iryna Sent on 31/08/2022
  5 out of 5 rating

  5.0
  • Quality of service
    5 out of 5 rating
    5.0
  • Response time
    5 out of 5 rating
    5.0
  • Professionalism
    5 out of 5 rating
    5.0
  • Value
    5 out of 5 rating
    5.0
  • Flexibility
    5 out of 5 rating
    5.0

  Efficient and beautiful!

  Mermaid Limo was on time, efficient, and our driver was a sweetheart! Affordable compared to other companies with top-notch service still! Beautiful interior, clean, and the sparkling wine was a lovely touch after our ceremony!
  Only comment for improvement would be to have the AC working a little better (it was very hot in August!) and to have the sparkling wine on ice (it was lukewarm unfortunately).
  10/10 would recommend still, we had the perfect day with Mermaid Limo!

  Mermaid Limo was on time, efficient, and our driver was a sweetheart! Affordable compared to other companies with top-notch service still! Beautiful interior, clean, and the sparkling wine was a lovely touch after our ceremony!
  Only comment for improvement would be to have the AC working a little better (it was very hot in August!) and to have the sparkling wine on ice (it was lukewarm unfortunately).
  10/10 would recommend still, we had the perfect day with Mermaid Limo!
• Corynn Sent on 30/08/2022
  5 out of 5 rating

  5.0
  • Quality of service
    5 out of 5 rating
    5.0
  • Response time
    5 out of 5 rating
    5.0
  • Professionalism
    5 out of 5 rating
    5.0
  • Value
    5 out of 5 rating
    5.0
  • Flexibility
    5 out of 5 rating
    5.0

  August 7th 2022

  We hired two limos from Mermaid limos to take us to our wedding venue. They were on time for both myself and my husband. Anytime time we had a question or had to change our order, customer service was always quick to respond. Just wished the Bluetooth worked in both limos! Overall great service!

  We hired two limos from Mermaid limos to take us to our wedding venue. They were on time for both myself and my husband. Anytime time we had a question or had to change our order, customer service was always quick to respond. Just wished the Bluetooth worked in both limos! Overall great service!
• Maja Sent on 28/06/2022
  5 out of 5 rating

  5.0
  • Quality of service
    5 out of 5 rating
    5.0
  • Response time
    5 out of 5 rating
    5.0
  • Professionalism
    5 out of 5 rating
    5.0
  • Value
    5 out of 5 rating
    5.0
  • Flexibility
    5 out of 5 rating
    5.0

  Got us to the church on time

  The driver was very professional and flexible with our multiple trip needs. He handled both getting the guests to the event and safely returned them to the hotel afterwards throughout the night. The bus was very clean.

  The driver was very professional and flexible with our multiple trip needs. He handled both getting the guests to the event and safely returned them to the hotel afterwards throughout the night. The bus was very clean.
• Mercedez Sent on 25/05/2022
  5 out of 5 rating

  5.0
  • Quality of service
    5 out of 5 rating
    5.0
  • Response time
    5 out of 5 rating
    5.0
  • Professionalism
    5 out of 5 rating
    5.0
  • Value
    5 out of 5 rating
    5.0
  • Flexibility
    5 out of 5 rating
    5.0

  Great service!

  The team at Mermaid Limo made the planning process so easy. They were very responsive and helped determine the exact service and vehicle we needed based on our wedding day. They were on-time for the arrivals, knew exactly where they were going, and made the transfers super seamless. Thank you!

  The team at Mermaid Limo made the planning process so easy. They were very responsive and helped determine the exact service and vehicle we needed based on our wedding day. They were on-time for the arrivals, knew exactly where they were going, and made the transfers super seamless. Thank you!
• Claudia Sent on 23/05/2022
  5 out of 5 rating

  5.0
  • Quality of service
    5 out of 5 rating
    5.0
  • Response time
    5 out of 5 rating
    5.0
  • Professionalism
    5 out of 5 rating
    5.0
  • Value
    5 out of 5 rating
    5.0
  • Flexibility
    5 out of 5 rating
    5.0

  Limousine for wedding

  Mermaid was great to work with through the whole wedding process. The driver was amazing and fun!

  Mermaid was great to work with through the whole wedding process. The driver was amazing and fun!

Are you interested?

Send a message